Pilot Express Director

University Of Portland; Portland (OR); On-site; USD 6,700 - 10,000; Part time

Benefits offered by this job

Monthly stipend

Job summary

University of Portland seeks a student volunteer to coordinate the Pilot Express shuttle program between campus and transportation hubs during breaks and weekends. The role includes scheduling vans, hiring drivers, advertising operating times, and maintaining a master schedule with safety reporting.

Volunteers receive a monthly stipend and must complete the Campus Safety Safe Driving Course, while meeting availability during Pilot Express operation hours.

Qualifications

• Excellent customer service skills with ability to reduce anxiety during schedule changes.
• Proficient use of Microsoft Excel and Word for planning and administration.
• Available to serve during Pilot Express hours of operation.
• Must hold a valid driver’s license and clean driving record.
• Must complete Campus Safety Safe Driving Course.

Responsibilities

• Coordinate Pilot Express rider program during campus breaks and weekends.
• Schedule shuttle vans and reserve/minivans as needed.
• Hire and orient drivers; ensure licensing and safety documentation.
• Advertise operating times and prepare sign-up materials in advance.
• Maintain rider contracts and a master schedule; report incidents promptly.
• Serve as on-call driver when coverage is needed; handle emergencies with campus safety.

Skills

Excellent customer service

MS Excel

MS Word

Availability during operating times

Tools

Microsoft Excel

Microsoft Word

Job description

Terms and Hours Flexible hours, mostly around UP breaks and on weekends

Job Category

Student Employment

Hourly Wage

Monthly Stipend Payment

Job Summary

This is not a Student Employment Position. This is a student volunteer experience. Volunteer experience participants receive monthly stipend payments. The Pilot Express Director is responsible for coordinating the Pilot Express rider program from campus to the airport on breaks including Fall Break, Thanksgiving, Christmas, Spring Break, and Easter. The service does NOT run during Fall move-in or Spring move-out time frames. Additional services such as rides to the train station and weekly grocery store runs may be implemented if the Director and drives have the capacity.

Core Duties

• Ensure that shuttle vans run between campus and various transportation locations are scheduled at times that meet student needs.
• Reserve or rent minivans as needed.
• Hire qualified drivers for the shuttle program. All drivers must be oriented, trained, and documented as an official University of Portland drivers with the Office of Campus Safety. Those who drive the rental vans must be over 21 per company policy and have a copy of their driver’s license on file at the car rental company.
• Advertise the times and dates that Pilot Express will be operating to ensure a high level of use and participation. It is preferred that marketing materials be distributed one week prior to the sign-up period (which is approximately two weeks before the first run).
• Create and collect one reservation form/contract per student rider requesting the service and explaining the Pilot Express procedures and inclement weather policies.
• Create and maintain a master schedule for each break including a list of drivers and riders. Submit copies to Vice President for ASUP and the Pilot Express Advisor, and Public Safety at least 24 hours prior to the first run. Respond to requests for schedule adjustments as necessary.
• Carry an on call phone during Pilot Express hours of operation.
• Fill in as a driver if additional coverage is needed
• All emergencies, accidents, and problems needed to be reported immediately to the Pilot Express Advisor or Student Activities staff member on-call and Public Safety. Incidents need to be documented and submitted to the Vice President for ASUP .
• Other relevant duties as assigned

Minimum Qualifications

• Excellent customer service skills, particularly able to reduce anxiety or stress when adjustments need to be made to schedules.
• Knowledge of how to use Microsoft Excel and Word as a planning and administrative tools are required.
• Must be available to serve during the times when Pilot Express is in operation.
• Must hold a valid driver’s license
• must hold a driving record that is absent of any severe violations
• Must be oriented, trained, and certified through Campus Safety Safe Driving Course

Preferred Qualifications

• Organizational and time management skills are preferred.
• Strong written and verbal communication are preferred.

Posting Number SE1129-2023

Number of Vacancies 1

Estimated Start Date 09/28/2026

Open Date 09/14/2026

Close Date 10/04/2026

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter

Optional Documents

• Letter of Recommendation

Contact

University of Portland
5000 N. Willamette Blvd
Portland, Oregon
97203-5798
503.943.8484
[e-mail]