Physician Support Specialist

Ohio Gastroenterology Group, Inc.; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Ohio Gastroenterology Group, Inc. is seeking an Administrative Assistant to provide clerical and health-related assistance to physicians during business hours.

The role supports scheduling, documentation, and patient inquiries within a HIPAA-compliant environment. The position includes coordinating physician schedules across office, hospital, and ASC settings, processing orders, obtaining authorizations, and maintaining EMR records.

Qualifications

• Must have high school diploma or equivalent.
• Prefer 2 years’ experience working in a medical environment.

Responsibilities

• Review physician schedule to maximize efficiency and fill appointments.
• Schedule appointments according to practice protocols.
• Ensure reports and results are obtained for physician review.
• Process forms, prescriptions, and insurance documentation promptly.
• Obtain authorization for prescriptions and tests.
• Manage patient recalls and charting in EMR.
• Enter patient data and clinical summaries into EMR.
• Travel to satellite offices as needed.
• Provide patient communications and education materials.

Skills

Medical terminology

Customer communication

Multi-line phone system

Business correspondence

EMR software

Prioritization

Problem solving

HIPAA compliance

Education

High school diploma or equivalent

2+ years medical environment experience preferred

Tools

EMR software

Job description

Provide clerical and health related assistance to physicians and assist with general office & patient needs during business hours. Maintains timely follow up of any physician orders/instructions and patient inquiries.

• Review physician schedule (office, hospital, and ASC schedule); advise manager of questionable appointments; should help to maximize physician schedule to ensure efficiency. Schedules should be monitored and appointments filled.
• Schedule appointments according to practice protocols
• Follow-up/review orders to ensure reports and results are obtained for physicians review
• Review task for physician review and signage of documents, scripts, insurance forms, prescription forms etc. in a timely manner consistent with practice protocols
• Fax to pharmacy or mail out scripts to patient as required.
• Obtain authorization for prescriptions and various tests ordered by physician.
• Work patient specialty procedure & outside service recalls monthly per protocol
• Review office & hospital charts in EMR, obtain & scan pertinent records into charts. Following chart protocol.
• Discharge patients when physician is seeing patients in the office. This includes, but is not limited to entering vitals, PIF or ROS into ERM, completion of MU requirements, scheduling tests, x-rays, procedures, and hospital admissions/transfers. Provide patient copy of clinical summary, instructions, and/or educational material. Fax orders to appropriate facility and ensure orders are documented in EMR.
• Enter patient kiosk forms into EMR as required
• Practice charting methods according to practice protocols
• Take patient phone calls; document all communication in the electronic medical record.
• Travel to other satellite offices

Secondary Job Functions:

• Attend all office meetings and in service as required.
• Cross trained to help in other areas such as medical records, front desk, Medical Assisting (if applicable), etc.
• Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations.
• Any other task

Knowledge, Skills and Abilities:

• Knowledge of medical terminology
• Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
• Skills to handle a multi-line phone system.
• Knowledge of modern business communication, including style and format of letters, memoranda, and reports
• Skill to use a personal computer and various software packages including using an EMR system
• Ability to establish priorities, work independently, and proceed with objectives with little supervision
• Ability to handle and resolve problems
• Ability to maintain confidentiality regarding health and financial information

Licensure/Certification Requirements:

• Must have high school diploma or equivalent
• Prefer 2 years’ experience working in a medical environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.