Physician Support Informaticist 2

University of Miami; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

The University of Miami Information Technology & Systems Department seeks a Physician Support Informaticist 2 for full-time on-site work in Miami, FL. The role focuses on optimizing provider/workflow with Epic systems, supporting Go-Live events, and collaborating with IT and informatics leaders.

You will travel to UM Health System satellite sites, document enhancements, and participate in training and change management to ensure smooth adoption of new features and releases.

Qualifications

• Bachelor's degree in a relevant field is required.
• Epic Certification in at least one core module is required.
• Minimum of 3 years' experience in clinical operations or Hospital IT.
• Experience with Epic specialty modules (Radiant, Beacon, OpTime or Kaleidoscope).
• Vendor/consulting experience is preferred.
• Demonstrated learning agility, teamwork, and strong communication.

Responsibilities

• Perform rounding to identify provider issues in ambulatory and clinic settings.
• Partner with Informatics and IT leadership to resolve IT tickets and go-lives.
• Travel to UMHC locations to provide on-site support during go-lives.
• Document system optimization opportunities and drive implementation changes.
• Support new releases and validate impact on provider workflow; train end users.

Skills

Communication

Teamwork

Learning Agility

Technical Proficiency

Education

Bachelor's degree in relevant field

Tools

Epic Certification

Epic Radiant

Epic Beacon

Epic OpTime

Kaleidoscope

Job description

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Physician Support Informaticist 2 to work in Miami, Florida.

Core Responsibilities

• Performs periodic rounding to identify provider and physician issues throughout the ambulatory care and clinic settings.
• Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets with UChart analysts).
• Travels to each University of Miami Health System (UMHC) satellite location and provide support during go-lives.
• Acts as an advocate for provider and physician needs by identifying and documenting system optimization opportunities and following through on those improvements to implementation.
• Performs analysis of new releases and determining how they will impact provider and physician workflow.
• Participates or facilitates sessions with end users to prioritize and confirm changes that will be implemented.
• Collaborates with trainers on system changes and new features to develop documentation and training strategies.
• Participates in on-call rotations and support.
• Maintains regular communication with team members and participates in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

This position provides full-time onsite support at Miami, including Doral and new physician acquired practices.

• Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows
• Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption
• When encountering established systems this role will review (document where needed) current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician's needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

• Bachelor's degree in relevant field required
• Epic Certification in at least one core module required
• Minimum of 3 years' experience, in clinical operations, Hospital IT or Healthcare vendor working primarily with physician groups and experience with a Healthcare Vendor providing ATE support for providers and physicians during Go Live
• Proficiency in one or more Epic specialty modules, such as Radiant, Beacon, OpTime or Kaleidoscope (Bascom specific application)
• Vendor / Consulting Experience preferred
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from di