Epic Analyst 2 - Central (H)

University of Miami; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

The University of Miami Information Technology & Systems Department is seeking a full-time Epic Analyst 2 to support Epic HB configurations and daily user assistance. You will collaborate with stakeholders, end-users, and IT teams to optimize workflows and data access.

This role emphasizes testing, documentation, and on-call support, with opportunities to advance Epic certifications and participate in system upgrades across the hospital network.

Qualifications

• Bachelor's degree in Healthcare Administration, Information Systems, or related field.
• Minimum 3 years of Hospital Billing Administration experience.
• Epic HB certification required; additional Epic certifications preferred.
• Experience with Epic upgrade cycles, testing, and documentation.
• Knowledge of CMS regulations, payer requirements, and billing compliance.

Responsibilities

• Configure, build, and maintain Epic HB applications to support hospital billing workflows.
• Analyze business requirements and translate into system specifications.
• Lead system testing, validation, and go-live support.
• Troubleshoot and resolve application issues to minimize billing disruption.
• Collaborate with Revenue Cycle teams to optimize workflows.

Skills

Excellent problem-solving

Communication

Project management

Team collaboration

Education

Bachelor's degree in Healthcare Administration, Information Systems, or related field

Minimum 3 years Hospital Billing Administration experience

Tools

Epic HB

Chronicles

Clarity

Charge Router

Contracts

WQ

DNB

Reporting Workbench

Job description

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Analyst 2. The Epic Analyst 2 assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst 2 facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues.

Core Responsibilities: Serves as a support contact for application end‑users. Identifies issues and works to resolve them. Designs, develops, implements, and maintains the application. Supports all phases of testing and document workflow design. Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. Provides day‑to‑day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly. Collaborates with trainers on application changes and new features to develop documentation and training strategies. Assists with analyzing the impact of information technology in clinical work processes. Participates in on‑call rotations and support. Attends and participates in applicable committees. Maintains regular communication with team members and participates in weekly project team meetings. Reviews the status of projects and issues on an ongoing basis with leadership. Becomes knowledgeable about UHealth’s policies, procedures, and business operations. Adheres to University and unit‑level policies and procedures and safeguards University assets.

Department Specific Functions: To be successful, the candidate would need to be a self‑starter and have experience in automation build/upgrade functions along with being detail orientated and a team player. Key Responsibilities: Configure, build, and maintain Epic HB applications to support hospital billing workflows. Analyze and translate business requirements into system specifications and solutions. Lead and participate in system testing, validation, and go‑live support. Troubleshoot and resolve application issues, ensuring minimal disruption to billing operations. Collaborate with revenue cycle teams to identify opportunities for workflow optimization. Maintain documentation for system configurations, processes, and training materials. Ensure compliance with regulatory requirements and billing standards. Participate in on‑call rotations and provide after‑hours support as needed. Support change management processes and adhere to IT governance policies. Strong understanding of hospital billing workflows and revenue cycle operations. Excellent problem‑solving, communication, and project management skills.

This list of duties and responsibilities is not intended to be all‑inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS: Bachelor's degree in Healthcare Administration, Information Systems, or related field Minimum 3 years of Hospital Billing Administration along with proficiency in Charging, Contracts, and Claims/Remittance experience Epic HB certification required; additional Epic certifications (e.g., PB, Resolute) preferred. Experience with Epic upgrade cycles, testing, and documentation. Experience working in a multi‑hospital or integrated delivery network environment. Knowledge of CMS regulations, payer requirements, and billing compliance. Familiarity with Epic tools such as Chronicles, Clarity, Charge Router, Contracts, WQ, DNB, and Reporting Workbench. Ability to communicate effectively in both oral and written form. Ability to maintain effective interpersonal relationships. Ability to recognize, analyze, and solve a variety of problems. Ability to lead, motivate, develop and train others. Proficiency in computer software (i.e. Microsoft Office). Commitment to the University’s core values. Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university‑based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System (“UHealth”) have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.