Physician Services Director: Strategy & Operations

Lifepoint Health; Sanford (NC); On-site; USD 180,000 - 210,000; Full time

Job summary

Central Carolina Hospital in North Carolina seeks a Director of Physician Services to lead the Physician Services department, aligning people, processes, and resources with our strategic priorities to deliver high-quality patient care. The role oversees physician practice operations, drives financial stewardship, audits, and continuous improvement across a complex medical network.

The ideal candidate has progressive leadership in hospital or medical group administration, strong collaboration

Qualifications

• Bachelor's Degree in Healthcare Administration, Business, Nursing, or related field preferred; applicable work experience may be considered in lieu of education.
• Progressive leadership experience in physician services, medical group administration, or hospital-based physician operations within a complex healthcare system.
• Proven ability to lead and develop multidisciplinary teams and manage physician practices or integrated clinical operations in a hospital environment.
• Strong understanding of hospital and ambulatory operations, continuum of care, and physician alignment strategies within an integrated delivery system.
• Demonstrated financial acumen with experience in budgeting, forecasting, and managing operational resources in a healthcare system setting.
• Experience with regulatory compliance, accreditation standards (including Joint Commission), and healthcare quality, safety, and performance improvement initiatives.
• Strong analytical, communication, and relationship management skills with the ability to effectively partner with physicians, executive leadership, and cross-functional hospital departments to drive organizational goals.

Responsibilities

• Lead the Physician Services department by aligning people, processes, and resources with organizational goals and strategic priorities.
• Develop and execute departmental plans, policies, and performance standards that support clinical excellence, regulatory compliance, and operational effectiveness.
• Oversee physician practice operations, ensuring high-quality patient care, exceptional service delivery, efficient workflows, and effective resolution of patient and provider concerns.
• Manage and develop a high-performing team by planning, assigning, scheduling, and reviewing work; establishing quality standards; and overseeing hiring, onboarding, performance management, corrective action, and employee development.
• Drive workforce excellence through coaching, mentoring, succession planning, and continuing education initiatives that promote professional growth and engagement.
• Manage departmental financial performance by developing budgets, monitoring expenditures, and ensuring responsible stewardship of resources.
• Direct and support internal and external audit activities, maintaining compliance with regulatory, legal, accreditation, and organizational requirements.
• Collaborate with physicians, executive leadership, and cross-functional teams to drive operational excellence, provider engagement, regulatory compliance, and strategic growth initiatives across physician practices.
• Leverage data and performance metrics to identify improvement opportunities, optimize practice operations, enhance patient and provider experience, and achieve organizational goals.
• Foster a culture of accountability, collaboration, and continuous improvement while ensuring the department remains focused on its critical role in delivering coordinated, patient-centered care across the continuum.

Skills

Leadership

Strategic planning

Communication

Analytical thinking

Relationship management

Team development

Education

Bachelor's degree in Healthcare Administration, Business, Nursing, or related field

Job description

Central Carolina Hospital in North Carolina seeks a Director of Physician Services to lead the Physician Services department, aligning people, processes, and resources with our strategic priorities to deliver high-quality patient care. The role oversees physician practice operations, drives financial stewardship, audits, and continuous improvement across a complex medical network.

The ideal candidate has progressive leadership in hospital or medical group administration, strong collaboration