Physician Practice Medical Assistant - Receptionist - Flex Role

RPO PHYSICIAN PARTNERS; Texas; On-site; USD 32,000 - 45,000; Full time

Job summary

RPO PHYSICIAN PARTNERS in Houston, TX is seeking a Physician Practice Medical Assistant – Receptionist to join the front desk team. You will welcome patients, manage phones and scheduling, verify insurance, collect co-pays, and support clinical staff with basic patient-care tasks as needed.

Ideal applicants have previous healthcare reception experience, strong communication skills, and familiarity with EHR systems.

Qualifications

• High school diploma or equivalent.
• Previous experience in a healthcare reception or front desk role.
• Previous experience in a medical assistant role.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).
• Demonstrated ability to multitask and provide excellent customer service.
• Basic understanding of insurance verifications and billing processes.

Responsibilities

• Greet and assist patients, visitors, and vendors in a friendly, professional manner.
• Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.
• Verify patient insurance, collect co-pays, and process payments.
• Communicate appointment reminders and follow-up information to patients.
• Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.
• Ensure a clean, organized reception and waiting area.
• Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.
• Process incoming and outgoing patient referrals.

Skills

Front desk experience

Medical Assistant experience

Patient communication

EHR proficiency

Multitasking

Education

High school diploma

Medical Assistant certification (CMA/RMA)

Tools

Epic

Cerner

AthenaHealth

Job description

Job Description

Job Description

Job Title: Physician Practice Medical Assistant – Receptionist – Flex Role

Reports To: Practice Manager

Department: RPO Physician Partners – Dr. Stacey Jones

Location: 509 W Tidwell Road

Suite 100

Houston, TX 77091

Position Summary

The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.

Essential Job Functions

• Greet and assist patients, visitors, and vendors in a friendly, professional manner.
• Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.
• Verify patient insurance, collect co-pays, and process payments.
• Communicate appointment reminders and follow-up information to patients.
• Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.
• Ensure a clean, organized reception and waiting area.
• Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.
• Process incoming and outgoing patient referrals.

Scope of Work

• The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).
• This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.
• A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a healthcare reception or front desk role.
• Previous experience in a medical assistant role.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).
• Demonstrated ability to multitask and provide excellent customer service.
• Basic understanding of insurance verifications and billing processes.

Preferred Qualifications

• Medical Assistant certification (CMA, RMA) if performing clinical duties.
• 1+ years of experience working in a physician’s office, clinic, or outpatient healthcare setting.
• Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.
• Knowledge of medical terminology and HIPAA regulations.
• Fluency in Spanish is preferred (but not required).