Physician Office Specialist

OhioHealth; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth in Columbus, OH is seeking an organized Office Specialist to provide receptionist and clerical support, ensuring smooth patient flow, comfort and satisfaction.

You will answer phones, schedule appointments in the EMR, verify insurance, collect co-pays, and assist with charting, filing, and various office tasks. The role requires good communication, strong computer skills, and a patient-friendly attitude, with opportunities to participate in meetings and ongoing training.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Proficient in data entry and computer systems.

Responsibilities

• Greets patients at arrival for appointments and completes new patient registrations.
• Handles insurance verification and collects co-pays or balances; updates information in EMR and billing systems.
• Obtains necessary paperwork and notifies clinical staff of patient arrival.
• Answers multi-line phone system and directs calls to appropriate staff.
• Provides general office support including faxing, forms, and record releases.
• Supports chart organization, scanning, and document tracking in EMR.
• Attends staff meetings and internal training sessions.

Skills

Phone etiquette

Customer service

Data entry

Communication

Education

High School Diploma or GED

Tools

EMR system

MS Office

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary

Provides receptionist/clerical support assuring patient flow, comfort and satisfaction. Primary responsibilities include but are not limited to: answering phones utilizing a computerized system, directing calls appropriately, scheduling patient appointments in the electronic medical record (EMR) system, data entry of patient information and insurance verification, providing support to staff members as assigned. The Office Specialist is well organized, highly motivated, customer service oriented, expresses good communication skills, and has strong computer knowledge and skills.

Responsibilities and Duties

70%

1. 1. Greets patients at arrival for appointments, initiates appropriate paperwork. Completes patient registration, insurance verification, collection of patient insurance co-payments, collects patient outstanding balances, establishes patient payment plans, ensuring accuracy of information placed in information systems and billing systems. Works electronic medical record work queues to correct registration errors.
2. 2. Responsible for electronic and manual insurance verification and processing of insurance paperwork. When necessary obtains pre-authorization from insurance companies. Interacts with physician offices and other third parties to obtain all necessary paperwork.
3. 3. Updates patient chart electronic or paper r , obtaining patient signatures on necessary documents, files paperwork, notifies appropriate clinical associates of patient arrival.
4. 4. Answers multi line phone system, screens calls for office associates, directing to appropriate office associate, ensures appropriate phone coverage using a computerized system.
5. 5. Provides general office and clerical support for office as assigned by Office Supervisor and or Manager, to include but not limited to: faxing documentation to referring physician offices, completion of disability forms, FMLA forms, Attorney request letters for reports, patient record releases, Industrial C-9s, C-84s, C-86s, Medco 17s, Industrial appeal paperwork and retroactive C-9s.
6. 6. Works Industrial claims in the electronic medical record system, to include but not limited to: attachment of requested dictation to claims, addition of diagnosis allowances and authorization numbers.
7. 7. Assists in keeping patient charts organized and filed, including scanning and docutrack information into EMR.
8. 8. Attends staff meetings.
9. 9. Attends continuing in-house education seminars for further education as needed.

30%

Organizational/Office Responsibilities

1. 1. Sorts, distributes, and mails transcription as assigned.
2. 2. Orders and stocks office supplies.
3. 3. Ensure office equipment, are clean and well-maintained.
4. 4. Provides support to appropriate staff members as assigned.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

High School or GED (Required)

Additional Job Description

1-2 years previous secretarial Experience in health care or medical office or one to two years related Experience and/or training; or equivalent combination of and Experience

Work Shift

Day

Scheduled Weekly Hours

40

Department

Gastro Doctors

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment