Physician Liaison

Astera Cancer Care; Big Rapids Township (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

The Cancer & Hematology Centers is seeking a Physician Liaison to support territory-specific strategies that enhance communication with healthcare providers and improve patient access to care.

You will use Salesforce and OneAnalytics to analyze referral patterns, document activities, and support strategic planning. The role requires extensive local travel (about 80%) and strong communication skills.

Qualifications

• Bachelor's degree and 3–5 years of oncology/healthcare experience are required.
• Strong communication skills, both verbal and written, are essential.
• Proficiency with CRM and analytics tools to inform territory strategies.

Responsibilities

• Build and maintain professional relationships with referring providers.
• Conduct regular outreach via visits, email, and calls.
• Document outreach activities in Salesforce for transparency and reporting.
• Analyze referral patterns and patient volumes to support planning.
• Collaborate with internal teams to resolve workflow barriers and improve access to care.

Skills

Verbal & written comms

CRM analytics

Market analytics

Team collaboration

Travel coordination

Education

Bachelor's Degree in a relevant field

Oncology/healthcare experience 3–5 years

Tools

Salesforce

OneAnalytics

Excel

PowerPoint

Job description

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.Job Description:Position Summary: The Physician Liaison is responsible for supporting the development and execution of a territory-specific strategy to enhance communication and engagement with healthcare providers. This role focuses on data-informed outreach efforts, provider education, and collaboration to facilitate appropriate patient access to care. The Liaison will work to strengthen existing relationships and identify opportunities for collaboration, in alignment with organizational goals and within regulatory and ethical standards.ResponsibilitiesBuild and maintain positive, professional relationships with referring providers and their staff to support coordinated patient care.Conduct regular, appropriate outreach through peer-to-peer interactions, scheduled visits, follow-ups, email communication, and phone calls, in accordance with applicable policies and procedures.Utilize tools such as Salesforce and OneAnalytics to assess referral patterns, monitor patient volumes, and support strategic planning within the assigned territory.Accurately and promptly document outreach activities in Salesforce to support transparency and performance tracking.Participate in regular performance reviews, including analysis of key metrics and variance reporting, to support continuous improvement.Identify and communicate potential operational barriers or process issues that may impact referral workflows, and collaborate on solutions as appropriate.Serve as a liaison between referring providers and internal teams, ensuring clarity of communication and continuity of care coordination.Support the organization of educational events or community-based programs involving clinical staff, in accordance with compliance standards and company policy.Collect and communicate relevant market insights, such as emerging trends or potential gaps in care access, with appropriate internal stakeholders.Collaborate closely with leadership, including the OneOncology team, to ensure alignment with strategic goals and initiatives.Participate in assigned special projects or organizational initiatives as needed.Perform additional responsibilities as assigned, consistent with the scope of the role and organizational needs.Key CompetenciesExcellent verbal and written communication skills.Proficient with CRM and market analytics reporting, preferably SalesforceAbility to pull general analytical territory reports associated with the appropriate reporting tools and job functions.Strong knowledge of both Oncology and Non-Oncology Infusion Treatments a plus.Ability to work cooperatively.Initiative-taking, solution-oriented, and empathic to our patient population.Experience with marketing and communications.Strong computer skills; in Excel, Word, and PowerPointComfortable traveling locally 80% of the work week.Easily adjust to change.QualificationsBachelor’s Degree and 3-5 years of relevant experience within Oncology or the healthcare industry.May consider without bachelor’s degree with additional relevant experience of 4+ years (equaling 8 years of experience).This job description does not contain a full listing of activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.