Physician Customer Service Associate

Garnet Health Medical Center; City of Middletown (NY); On-site; USD 31,000 - 32,000; Full time

Job summary

Garnet Health Doctors in the Hudson Valley is seeking a Physician Customer Service Associate to join our Physician Service Center team. You will handle a high-volume call center, greet patients, and pre-register them for appointments, ensuring accuracy and courtesy in every interaction.

This role offers the chance to grow within a patient-centered system, with supportive leadership, cross-training across practices, and a stable on-site work environment in Middletown, NY.

Qualifications

• Minimum Education: High School Graduate or equivalent. Associates degree preferred.

Responsibilities

• Performs general receptionist and related clerical duties for Garnet Health Doctors physician practice call center.
• Cross-trained to work in the practices; greeting, interviewing or telephoning patients and/or families.
• Pre-registers patients as scheduled and handles high call volumes with accuracy.

Education

High School Diploma or equivalent

Associates degree preferred

Job description

Overview

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award‑winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Physician Customer Service Associate on our Physician Service Center team at/in Garnet Health Doctors.

Responsibilities

Performs general receptionist and related clerical duties for Garnet Health Doctors physician practice call center. Additionally, this position will be cross‑trained to work in the practices; which includes greeting, interviews or telephones patients and/or families or other representatives. This position requires high phone volume, records information into computer, pre‑registers patients as scheduled.

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Join the Garnet Health team and let your excellence shine.

Compensation

The compensation range for the role is $22.36 at hire- 23.25 after 6 months probation

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements.

The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Qualifications

Minimum Education: High School Graduate or equivalent. Associates degree preferred.

Minimum Experience: 1 year related experience in a high traffic, confidential environment.

Physical Requirements

• Environmental Demands and Exposure to Hazards: Works in a clean, well‑lighted, heated or ventilated facility. No routine exposure to hazards.


• Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.


• Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi‑task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

Workplace Type

On-site