Patient Access Liaison

Garnet Health Medical Center; City of Middletown (NY); On-site; USD 35,000 - 36,000; Full time

Job summary

Garnet Health Medical Center Middletown is seeking a Patient Access Liaison to support the Patient Access Management team. The role involves collecting demographic and financial information, scheduling visits, and ensuring patients understand their coverage and costs.

Responsibilities include handling multiple departments, routing communications, processing deposits and co-pays, and pre-registering patients. Flexibility to travel to other sites is noted in the description.

Qualifications

• High School Graduate with courses in Medical/Healthcare studies or typing proficiency.
• One year experience in hospital revenue cycle, medical office/clinic, or insurance company; also requires public contact and communication experience, PC skills, and medical terminology.
• Medical terminology certification preferred.

Responsibilities

• Greet or interview patients and collect demographic and financial information for reimbursement.
• Schedule procedures/visits and gather information for records, billing, and payer needs.
• Explain coverage and financial obligations to patients so they arrive prepared.
• Manage work queues and communicate with multiple departments, including outside offices; collect deposits and co-pays.
• Notify Financial Advocates of self-pay or uninsured patients.
• Record information in system and pre-register patients.
• Enter orders for ancillary services rendered.

Skills

Public contact & communication

Typing proficiency

Medical terminology

PC experience

Education

High School Diploma

Medical/Healthcare studies coursework

Tools

ICD-10 coding

CPT-4 coding

Job description

Overview

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award‑winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Patient Access Liaison on our Patient Access Management team at/in Garnet Health Medical Center Middletown.

Responsibilities

• Greets, interviews or telephones patients and/or families or other representatives to obtain necessary demographic and financial information required for reimbursement of all services rendered.
• Responsible for scheduling procedures/visits for ORMC departments, and accurately obtaining required information for hospital records, governmental requirements, billing, and third‑party payer needs.
• Additionally, staff will ensure that patients have all necessary information regarding their coverage and benefits related to their visit and inform patients of their financial obligations so that they arrive prepared.
• Duties also include managing work queues, communications with multiple departments, including outside physician offices, collection of deposits, co‑pays and balances.
• Notify Financial Advocates of any self‑pay or uninsured patients.
• Records information into computer, pre‑registers patients as scheduled.
• Enters orders for specific ancillary services rendered.

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Join the Garnet Health team and let your excellence shine.

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.

The compensation range for the role is $25.18- $ 25.93 hourly

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Qualifications

Minimum Education: High School Graduate with courses successfully completed in Medical/Healthcare studies, or academic studies to include typing proficiently.

Minimum Experience One year experience in a hospital revenue cycle area, medical office/clinic, or insurance company required. In addition a minimum of one year experience in a field with diversified public contact and communication; PC experience and medical terminology required. ICD‑10 coding and CPT‑4 coding preferred.

Required Certification/Registration Medical Terminology certification, preferred.

Physical Requirements: Work is sedentary with intermittent walking and standing; some transportation of patient by wheelchair; operates a Personal Computer; reaches and handles forms; visual acuity required to type and read forms; requires ability to handle patients and family members under stressful conditions.

Working Conditions: Works inside office facilities. Flexibility in schedule necessary including traveling to other sites as staffing and volume dictates.

Workplace type On-site