Physician Customer Service Associate

Garnet Health; City of Middletown (NY); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

Health, dental and retirement benefits

Job summary

Garnet Health Doctors is seeking a Physician Customer Service Associate to join our Physician Service Center team. This on-site role handles receptionist duties, greets patients and families, and pre-registers patients while managing a high volume of calls with care and accuracy.

You will be part of a supportive team that values patient-centric service, professional growth, and comprehensive benefits as you contribute to a trusted health system serving the community.

Qualifications

• Minimum education: High School Diploma or equivalent.
• 1 year of related experience in a high-traffic, confidential environment.

Responsibilities

• Greet patients and families and answer calls.
• Pre-register patients and input information into the computer.
• Handle high call volume with professional communication.
• Support Garnet Health Doctors practices as needed.

Skills

Customer service

Phone etiquette

Data entry

Education

High School Diploma or equivalent

Associate degree (preferred)

Job description

Overview At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient‑centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award‑winning, serving a diverse community that provides the best of both city and rural life, we invite you to make your career home with us as a Physician Customer Service Associate on our Physician Service Center team at/in Garnet Health Doctors.

Responsibilities Performs general receptionist and related clerical duties for Garnet Health Doctors physician practice call center. Additionally, this position will be cross‑trained to work in the practices; which includes greeting, interviews or telephones patients and/or families or other representatives. This position requires high phone volume, records information into computer, pre‑registers patients as scheduled.

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Join the Garnet Health team and let your excellence shine.

Compensation Range The compensation range for the role is $22.36 at hire- 23.25 after 6 months probation.

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Qualifications

Minimum Education: High School Graduate or equivalent. Associates degree preferred.

Minimum Experience: 1 year related experience in a high traffic, confidential environment.

Physical Requirements and Working Conditions

• Environmental Demands and Exposure to Hazards: Works in a clean, well‑lighted, heated or ventilated facility. No routine exposure to hazards.
• Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.
• Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

Workplace type On-site