Physician Account Manager

Quest Diagnostics Incorporated; Cartersville (GA); On-site; USD 63,000 - 77,000; Full time

Job summary

Quest Diagnostics Incorporated in Georgia is seeking a Physician Account Manager to drive territory growth and profitability of laboratory sales through service excellence and issue resolution across multiple accounts. This field-based role requires daily travel throughout Northwest and Central East GA with collaboration with Physician Account Executives.

Responsibilities include managing accounts, retaining customers, pursuing growth, and coordinating with internal teams to resolve service

Qualifications

• 3–4 years of sales or account ownership experience.
• Knowledge of Healthcare Industry, specifically laboratory/diagnostics.
• Bachelor's degree required.
• Valid driver's license required.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
• Ensure customer retention by maintaining relationships with current accounts.
• Drive growth in their assigned Key Accounts.
• Identify and pursue up-selling and cross-selling opportunities with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account-specific service issues.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage all tools and resources (data, sales portal, marketing, laboratories) as needed.
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company policies and government regulations.
• Complete all administrative tasks promptly.
• Follow up communications with Physician Account Executives and customers.

Skills

Relationship building

Communication skills

Organizational skills

Microsoft Office

Education

Bachelor's degree

Job description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.

This is a field-based sales position with daily travel throughout Northwest and Central East GA.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (includingdata, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Qualifications

Required WorkExperience

• Three to four years of experience in sales or with account ownership

Knowledge

• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.

Skills

• Ability to develop and sustain strong customer relationships and strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Education

• Bachelor's Degree Required

Licenses and Certifications

• Valid driver's license (Required)

69840

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.