Physician Account Manager

Quest Diagnostics; Los Angeles (CA); Presencial; USD 80 000 - 120 000; Tempo integral

Resumo da oferta

Quest Diagnostics seeks a Physician Account Manager for the Greater Los Angeles area to drive territory growth and profitability of laboratory sales through outstanding service and issue resolution.

You will collaborate with Physician Account Executives and Specialty Account Executives to expand key accounts and pursue up-selling opportunities while ensuring compliance with company policies.

Qualificações

• Three to four years of experience in sales or with account ownership.
• Bachelor's Degree is required.
• Knowledge of Healthcare Industry and business economics.
• Excellent oral and written communication and presentation skills.

Responsabilidades

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
• Ensure customer retention by maintaining relationships with current accounts.
• Drive growth in assigned Key Accounts.
• Identify up-selling and cross-selling opportunities with Physician Account Executives.
• Partner with Physician Account Executive to resolve account-specific service issues.
• Escalate non-resolution of service issues as appropriate.

Conhecimentos

Account management

Relationship building

Sales strategy

Communication

Formação académica

Bachelor's Degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.

This is a field-based sales position covering the Greater Los Angeles area and surrounding territory.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Qualifications

Required Work Experience:

• Three to four years of experience in sales or with account ownership

Knowledge

• Knowledge of Healthcare Industry and general economics of business.

Skills

• Ability to develop and sustain strong customer relationships; strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Education

• Bachelor's Degree (Required)

Licenses and Certifications

• Valid driver's license (Required)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.