Physical Therapy Technician

Therapy Partners Group; Lake Forest (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

ProSport Physical Therapy & Performance, a member of Therapy Partners Group, is seeking a part-time Physical Therapy Technician at our Foothill Ranch location. You will support clinicians, greet patients, prepare treatment rooms, and assist with front-desk tasks including scheduling and collecting co-pays.

Ideal candidates hold a high school diploma or equivalent, have strong customer service skills, and can multi-task while maintaining confidentiality.

Qualifications

• High School diploma or equivalent; college degree in a related health field preferred.
• Strong customer service skills and ability to maintain confidentiality.
• Proficiency in Microsoft Office; Raintree PMS experience is a plus.
• Ability to multi-task and manage multiple priorities while staying organized.
• Excellent communication and active listening skills.

Responsibilities

• Prepare treatment room for patient per procedures.
• Welcome patients and assist with therapy apparel and setup.
• Maintain clean linens and laundry.
• Record daily notes under supervision.
• Answer patient questions and provide information.
• Assist with patient positioning and exercises as directed by PT.
• Educate patients on equipment and exercises.
• Handle front desk duties: triage calls, scheduling, and payments.
• Maintain inventory and order supplies as needed.
• Perform other duties as assigned.

Skills

Customer service

Multitask

Organization

Active listening

Communication

Team player

Microsoft Office

Raintree PMS

Education

High School diploma or equivalent

College degree in related health field

Tools

Raintree PMS

Job description

Starting Hourly: $16.90 per hour
ProSportPhysical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities. Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for the exceptional team of clinicians. As Southern California's leading provider of quality hands‑on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.

Currently, we are looking for a part time Physical Therapy Technician for our Foothill Ranch location. Schedule: Monday, Wednesday & Friday (24 hours per week).

PRINCIPAL ACCOUNTABILITIES

• Preparestreatmentroom forpatientby following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting,providingand/orassistingpatientintophysical therapy apparel (shorts, gowns, etc.)
• Does laundry,maintainingan ample supply of clean linens.
• Under direct supervision of and with co-signature by, records daily notes.
• Provides information to patients by answering questions and requests.
• Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment,monitoringmotion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Educates patients bydemonstratingproper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintainssafeand clean working environment bycomplying withprocedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensuresoperation of physicaltherapy equipment by completing preventive maintenance requirements.
• Maintainsphysical therapy supplies inventory by checking stock todetermineinventorylevel;anticipatingneeded supplies and communicating to person in charge or ordering.
• Enhances physical therapy department and organization reputation by accepting ownership foraccomplishingnew and different requests; exploring opportunities to add value to job accomplishments, is a team player.
• Collectsgarbage at the end of each working day.
• Reports any issuesneedingresolution to Physical Therapists.
• Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
• Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
• During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
• Other duties as assigned.

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Must be able to identify and problem solve
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
• Thorough knowledge of Microsoft Office
• Strong Customer Service Skills
• Ability to maintain confidential documents.
• Ability to organize and manage multiple priorities.
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Ability to identify and problem solve.
• Strong team player
  

Education and Experience

Education

High School diploma or equivalent. College degree in a related health field preferred.

Experience

Prior experience in customer service.

Physical Requirements and Working Conditions

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.