Physical Therapy Technician

Therapy Partners Group; Napa (CA); On-site; USD 25,000 - 26,000; Part time

Job summary

Napa Valley Physical Therapy Center, a member of Therapy Partners Group, is seeking a part-time Physical Therapy Technician/Patient Care Coordinator in Napa. The role includes front desk duties, patient prep, and coordination of appointments, with a tentative schedule of Tue, Thu, and Fri 7:00am–2:00pm.

Starting hourly range is $18.00–$19.00, with responsibilities spanning room prep, patient assistance, and coordinating care under supervision of PTs.

Qualifications

• Education: High School diploma or equivalent; College degree in a related health field preferred.
• Experience: Prior experience in customer service.

Responsibilities

• Prepare treatment room for patients and assist therapists.
• Greet and assist patients, ensure comfort and proper attire.
• Assist in positioning patients and assisting with exercises.
• Answer phones, triage calls, and schedule/coordinate appointments.
• Collect co-pays and payments; manage front desk duties during shifts.
• Maintain confidentiality and HIPAA compliance.
• Support scheduling and intake processes for new evaluations.

Skills

Customer service

Multitasking

Communication

Organizational skills

Active listening

Education

High School diploma or equivalent

College degree in related health field preferred

Tools

Microsoft Office

Raintree PMS

Job description

Starting hourly: $18.00 - $19.00 per hour depending on experience

Napa Valley Physical Therapy Center, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingNapa Countyand surrounding communities since 1952. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.

Currently, we are looking for a part time Physical Therapy Technician/Patient Care Coordinator for our Claremont Way location in Napa.

Tentative schedule: Tuesday, Thursday & Friday 7:00am - 2:00pm

PHYSICAL THERAPY TECHNICIAN PRINCIPAL ACCOUNTABILITIES

• Preparestreatmentroom forpatientby following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting,providingand/orassistingpatientintophysical therapy apparel (shorts, gowns, etc.)
• Does laundry,maintainingan ample supply of clean linens.
• Under direct supervision of and with co-signature by, records daily notes.
• Provides information to patients by answering questions and requests.
• Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment,monitoringmotion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Educates patients bydemonstratingproper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintainssafeand clean working environment bycomplying withprocedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensuresoperation of physicaltherapy equipment by completing preventive maintenance requirements.
• Maintainsphysical therapy supplies inventory by checking stock todetermineinventorylevel;anticipatingneeded supplies and communicating to person in charge or ordering.
• Enhances physical therapy department and organization reputation by accepting ownership foraccomplishingnew and different requests; exploring opportunities to add value to job accomplishments, is a team player.
• Collectsgarbage at the end of each working day.
• Reports any issuesneedingresolution to Physical Therapists.
• Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
• Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
• During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
• Other duties as assigned.

PATIENT CARE COORDINATOR

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient's initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Must be able to identify and problem solve
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
• Thorough knowledge of Microsoft Office
• Strong Customer Service Skills
• Ability to maintain confidential documents.
• Ability to organize and manage multiple priorities.
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Ability to identify and problem solve.
• Strong team player

Education and Experience

Education: High School diploma or equivalent. College degree in a related health field preferred.

Experience: Prior experience in customer service.

Physical Requirements and Working Conditions

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.