Physical Therapy Scheduling Supervisor

mPower Physical Therapy; Nashville (TN); On-site; USD 52,000 - 75,000; Full time

Job summary

MPOWER Physical Therapy in Nashville, TN is seeking a Therapy Scheduling Supervisor to lead our scheduling team and ensure exceptional patient experiences from the first touchpoint. You will coach staff, optimize workflows, and serve as a resource for complex scheduling needs across departments.

This role focuses on staffing, performance coaching, monitoring queues, and collaborating with leadership to drive productivity while maintaining HIPAA compliance and high service standards.

Qualifications

• High School diploma or equivalent.
• Experience in customer service, healthcare, or medical office preferred.
• Leadership ability and team development experience preferred.
• Knowledge of insurance requirements and medical terminology preferred.
• Strong communication and organizational skills.
• HIPAA and patient confidentiality awareness.

Responsibilities

• Lead, coach, and hold the Therapy Scheduling team accountable for productivity, quality, and service goals.
• Provide ongoing training, feedback, recognition, and performance coaching to team members.
• Monitor scheduling volume, queues, and staffing to ensure appropriate workload distribution.
• Schedule therapy evaluations and appointments based on physician recommendations, insurance requirements, clinic needs, patient condition, and patient preferences.
• Serve as escalation point for complex scheduling concerns and patient issues.
• Provide backup scheduling support during high-volume periods and staffing needs.
• Support recruitment, onboarding, and development of scheduling team members.
• Ensure compliance with HIPAA and organizational policies; protect patient confidentiality.

Skills

Leadership

Customer service

Scheduling

Communication

Organization

Problem-solving

HIPAA compliance

Team development

EMR proficiency

Education

High School diploma

Tools

EMR systems

Practice Management systems

Outlook

Excel

Teams

Job description

Are you an experienced healthcare scheduling professional who enjoys leading a team and creating an exceptional patient experience? MPOWER Physical Therapy is looking for a Therapy Scheduling Supervisor to lead our scheduling team and help ensure our patients receive outstanding service from their first interaction with us.In this role, you will lead, coach, and support the Therapy Scheduling team while helping drive productivity, quality, and service excellence. You will also serve as a resource for complex scheduling needs, patient concerns, process improvement, and communication across departments.What You'll DoLead, coach, and hold the Therapy Scheduling team accountable for productivity, quality, and service goals.Provide ongoing training, feedback, recognition, and performance coaching to team members.Monitor scheduling volume, referral trends, queues, and team productivity to ensure appropriate staffing and workload distribution.Help schedule therapy evaluations and appointments based on physician recommendations, insurance requirements, clinic needs, patient condition, and patient preferences.Serve as an escalation point for complex scheduling concerns and patient issues.Provide exceptional customer service to patients, providers, and team members.Support recruitment, interviewing, onboarding, and development of scheduling team members.Monitor team dashboards and remote team activity to ensure service and productivity expectations are being met.Identify opportunities to improve scheduling workflows, team efficiency, and the overall patient experience.Partner with the Senior Director of Operations on staffing, performance, and operational initiatives.Provide backup scheduling support during high-volume periods and staffing needs.Ensure compliance with MPOWER policies, procedures, HIPAA requirements, and remote work expectations.Why This Role MattersAs the Therapy Scheduling Supervisor, you will play an important role in creating a smooth experience for our patients while helping our scheduling team succeed. You'll have the opportunity to lead a team, improve processes, solve problems, and make a direct impact on the patient experience.If you're an organized, motivated leader who enjoys working in a fast-paced healthcare environment and helping others succeed, we'd love to hear from you!SKILL, TRAIT, AND COMPETENCY REQUIREMENTSHigh School diploma or equivalent requiredPrevious experience in a customer service, healthcare, or medical office environment preferredPrior experience as a Therapy Scheduler at MPOWER strongly preferredKnowledge of insurance requirements and medical terminology preferredDemonstrated leadership ability with strong interpersonal and team development skillsExcellent verbal and written communication skillsStrong organizational skills with the ability to prioritize and manage multiple responsibilities in a fast-paced environmentHigh level of personal accountability and attention to detailAbility to remain calm, professional, and solution-oriented in difficult situationsStrong follow-up and problem-resolution skills with patients, providers, and team membersAbility to work effectively with Electronic Medical Record (EMR) and Practice Management systems with appropriate trainingProficiency in Microsoft Office Suite, including Outlook, Excel and TeamsAbility to analyze workflows, monitor productivity metrics, and identify areas for improvementProfessional demeanor consistent with MPOWER standards and Core ValuesCommitment to maintaining patient confidentiality and compliance with HIPAA and organizational policiesAbility to lead and actively participate in meetings in a professional, collaborative, and thoughtful mannerWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.