Administrative Supervisor

mPower Physical Therapy; Nashville (TN); On-site; USD 52,000 - 72,000; Full time

Job summary

MPOWER Physical Therapy in Nashville is seeking an Administrative Supervisor to lead our administrative team, support outstanding patient experiences, and keep operations running smoothly in a fast-paced healthcare environment.

You will hire and develop staff, conduct performance conversations, manage scheduling, audits, and data reporting, and drive cross-department initiatives while upholding HIPAA and compliance standards.

Qualifications

• High School diploma is required.
• Experience in healthcare administrative role.
• Knowledge of insurance requirements and medical terminology preferred.
• Excellent follow up skills with patients and team members.
• Ability to lead and participate in meetings with professionalism.

Responsibilities

• Lead, manage, coach, and hold the Administrative Team accountable for day-to-day performance and customer service.
• Assist with recruitment, interviewing, onboarding, and ongoing development of administrative team members.
• Conduct quarterly conversations, performance evaluations, and compensation reviews for direct reports.
• Create a culture of exceptional customer service for patients, clients, and team members.
• Coordinate company-wide meetings and cross-departmental initiatives.
• Ensure assigned accounting reconciliation tasks are completed accurately and timely.
• Serve as primary backup for daily therapy claims audits and therapy data reporting.
• Provide operational backup for therapy scheduling and Front Desk Supervisor responsibilities.

Skills

Healthcare admin experience

Project management

Customer service

Verbal & written communication

MS Office

Education

High School diploma

Tools

Practice Management software

MS Office Suite

Job description

MPOWER Physical Therapy is looking for a highly organized, service-driven Administrative Supervisor to lead our administrative team and help ensure an exceptional experience for our patients, clients, and team members.This role is ideal for a confident administrative leader who enjoys developing people, improving processes, solving problems, and keeping operations running smoothly. The Administrative Supervisor will provide day-to-day leadership and accountability for the Administrative Team while supporting reporting, process improvement, scheduling, auditing, and cross-departmental initiatives.The successful candidate will be comfortable balancing people leadership, customer service, data and reporting, and hands-on operational support in a fast-paced healthcare environment.Why Join MPOWER?At MPOWER, you'll have the opportunity to make a meaningful impact—not only on our patients' experience, but also on the team and systems that support exceptional patient care. This is a hands-on leadership role for someone who enjoys making things better, developing people, and being an integral part of a growing organization.What You'll DoLead, manage, coach, and hold the Administrative Team accountable for day-to-day performance and customer serviceAssist with recruitment, interviewing, hiring, onboarding, and ongoing development of administrative team membersConduct quarterly conversations, performance evaluations, and compensation reviews for direct reportsCreate a culture of exceptional customer service for patients, clients, and team membersAddress performance, behavioral, and policy concerns promptly, professionally, and consistentlyEnsure projects and administrative processes are completed accurately and within established timelinesMeet or exceed assigned productivity and performance metricsCollect, analyze, and present daily, weekly, monthly, quarterly, and annual operational data across MPOWER departmentsMaintain users, access, and subscriptions for MPOWER's electronic resourcesCoordinate student shadowing and clinical internship schedules and required documentationCoordinate company-wide meetings and cross-departmental initiativesEnsure assigned accounting reconciliation tasks are completed accurately and timelyServe as primary backup for daily therapy claims audits and therapy data reportingProvide operational backup for therapy scheduling and Front Desk Supervisor responsibilitiesAssist with auditing, evaluating, and modifying administrative and operational processes to improve efficiencyMaintain work schedule as assigned by the Senior Director of OperationsAssist the Senior Director of Operations with special projects and initiatives as assignedSKILL, TRAIT, AND COMPETENCY REQUIREMENTSHigh School diploma is requiredPrevious experience working in a healthcare administrative role and/or medical office settingExperience with project management preferredKnowledge of insurance requirements and medical terminology preferredExcellent follow up skills with patients and team membersExcellent organizational, prioritization and communication (verbal and written) skillsAbility to take direction, prioritize tasks and proper time managementKind and helpful personality and communication skillsAbility to handle difficult people and situationsAbility to work proficiently with Practice Management software with sufficient trainingFirm command of MS Office SuiteNeat and professional appearanceAbility to lead and participate in a professional and thoughtful manner in all meetingsMaintain patient confidentiality and comply with HIPAA and compliance guidelines established by the practiceWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.