FRONT DESK PHYSICAL THERAPY OFFICE

ACES Home Health and Rehab; Maryland; On-site; USD 32,000 - 42,000; Full time

Job summary

ACES Home Health and Rehab in Maryland is seeking a dedicated Front Desk Physical Therapy position to support therapists and manage patient flow. The role emphasizes referrals, authorizations, scheduling, and accurate documentation to ensure smooth clinic operations.

Ideal candidates have a high school diploma or GED, strong organizational and communication skills, and experience with office software and EHR systems. A patient-focused, confidential approach is essential.

Qualifications

• High school diploma or GED.
• Excellent organizational and communication skills.
• Ability to maintain confidentiality and handle sensitive information securely.
• Proficiency in using office software and electronic health record systems.
• Customer service-oriented mindset with a commitment to patient satisfaction.

Responsibilities

• Review referral requests for therapy services.
• Coordinate with payers to secure authorization for therapy services.
• Prepare and submit documentation for authorization processes.
• Communicate appointment details to patients promptly.
• Maintain accurate documentation per Policies and Procedures.
• Provide ongoing referral status updates to stakeholders.
• Collaborate with center staff to ensure smooth operations.
• Generate reports for the Therapy Director.

Skills

Organizational skills

Communication skills

Confidentiality

Office software

Electronic Health Record

Customer service

Education

High school diploma or GED

Tools

Electronic Health Record (EHR) Systems

Job description

Job Description

Job Opportunity: Front Desk Physical Therapy Position

Position Summary:

We are seeking a dedicated and organized individual to join our team in a front desk physical therapy role. As a key member of our clinic, you will play an essential role in supporting our therapists and ensuring seamless patient care in accordance with industry guidelines and best practices.

Responsibilities:

Referral Management:

• Thoroughly review initial referral requests for therapy services.
• Familiarize yourself with PT Authorization Guidelines and Protocol notes.
• Initiate communication with the appropriate payer (employer/insurance carrier) to secure authorization for requested therapy services.
• Prepare and submit necessary documentation to facilitate the authorization process.
• Communicate appointment details to patients promptly.

Documentation and Communication:

• Maintain accurate and comprehensive documentation in adherence with established Policies and Procedures.
• Provide ongoing communication regarding referral status to relevant stakeholders.
• Collaborate effectively with center staff to ensure streamlined operations.
• Generate and submit insightful reports to the Therapy Director for informed decision-making.

Patient Coordination and Support:

• Facilitate efficient patient check-in and check-out for therapy sessions.
• Manage scheduling to optimize therapist availability and patient flow.
• Oversee charge processing for therapy services.
• Escort and assist patients as needed to ensure a smooth treatment experience.
• Retrieve and process medical records and charts as required.
• Proactively contact patients for appointment reminders and manage missed appointment follow-ups.

Facility Maintenance and Supplies:

• Ensure cleanliness and readiness of treatment areas, including wiping down treatment tables and maintaining therapy linens.
• Maintain appropriate levels of therapy supplies and printed forms through regular inventory management.
• Monitor and record temperature readings for hydro collator and paraffin bath units.
• Contribute to the maintenance of therapy equipment, including ultrasounds.

Education and Credentials:

High school diploma or GED

Skills and Attributes:

• Excellent organizational skills with an eye for detail.
• Strong communication skills, both written and verbal.
• Ability to maintain confidentiality and handle sensitive information securely.
• Proficiency in using office software and electronic health record systems.
• Customer service-oriented mindset with a commitment to patient satisfaction.

Working Conditions:

Office environment with a focus on patient care and administrative tasks.

Note: This job description is intended to convey essential information about the scope and requirements of the position. It is not an exhaustive list of responsibilities, skills, duties, or working conditions associated with the job.