Physical Therapy Patient Registration - Bettendorf

Qcora; Pleasant Valley Township (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

ORA Orthopedics in Bettendorf, IA is seeking a Physical Therapy Patient Registration specialist to manage scheduling and patient flow. You will verify demographics, scan insurance/ID cards, and ensure accurate eligibility checks in a fast-paced clinic.

The role requires high school diploma, strong communication skills, EMR experience if possible, and flexibility to work evenings/Saturdays with occasional travel to other ORA locations.

Qualifications

• Strong interpersonal, oral, and written communication skills.
• Ability to organize and prioritize tasks accurately.
• Flexibility to work evenings and Saturdays; travel to other clinic locations.

Responsibilities

• Schedule, cancel, or reschedule physical therapy appointments.
• Verify demographic information and update records as needed.
• Scan insurance and identification cards and verify eligibility.
• Direct patients with paperwork and answer questions.
• Prepare patient charts for upcoming appointments.
• Maintain patient confidentiality and HIPAA compliance.
• Assist coworkers in daily clinic operations.

Skills

Customer service

Interpersonal communication

Written communication

Organizational skills

Education

High school diploma or equivalent

Tools

EMR system

Job description

Title: Physical Therapy Patient Registration

Employment Type: Full Time

Work Hours: Monday through Friday, 8:00am - 5:00pm

City: Bettendorf

State: Iowa

We care about our employees! We value and respect the talented and committed people who make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be your best every day.

Position Responsibilities:

We are seeking a versatile and dedicated individual to join ORA's Physical Therapy Patient Registration team to provide excellent patient care and support in the clinic. In this role, you will communicate with patients to schedule, cancel, or reschedule physical therapy appointments while providing a welcoming environment. The responsibilities for this position include verifying patient demographic information and updating that information as needed, scanning insurance and identification cards, verifying insurance eligibility, and updating patient accounts accordingly. You will handle tasks such as directing or assisting patients in completing appropriate paperwork and answering patient questions, managing point-of-series collections, preparing patient charts for upcoming appointments, and assisting coworkers daily. ORA holds all our staff members accountable for providing high-level care, maintaining patient confidentiality, and complying with all HIPAA rules and regulations. As a part of the Physical Therapy Patient Registration Team, you will play a vital role in providing excellent patient care by communicating and scheduling physical therapy appointments in a friendly and efficient manner.

Requirements:

This position requires a high school diploma or equivalent. We would prefer previous customer service experience in a medical office setting. A successful candidate will display excellent interpersonal, oral, and written communication skills as well as the ability to organize and prioritize tasks effectively and accurately. This role requires strong computer skills and the ability to efficiently navigate multiple computer applications simultaneously; prior EMR experience is preferred. This candidate must have the flexibility to work some evenings and Saturdays as well as the ability to occasionally travel to other ORA physical therapy clinic locations as needed.

Benefits:

The pay range displayed for this position represents the pay range for all positions that are classified in this job grade. Individual pay will depend on a wide range of factors such as candidate skills, experience, qualifications, education, location, licensure, certification requirements, and alignment with company benchmarks. It is not typical for an individual to be hired at or near the top of the range for their position; compensation decisions are dependent on the facts and circumstances of each case.

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, physical therapy, outpatient surgery, and more. For more information on our practice, visit www.qcora.com.