Physical Therapy Operational Assistant

Powers Health; Munster (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Powers Health is seeking an Operational Assistant for a float position that covers multiple off-site Physical Therapy departments. The role supports efficiency, workflow, scheduling, and records management in a fast-paced healthcare environment.

Responsibilities include coordinating appointments, assisting with billing denials, preparing reports, and mentoring junior staff. Strong communication, organizational skills, and proficiency with Microsoft Office are essential for success.

Qualifications

• Completion of high school level coursework.
• Two to three years of related office experience preferred.
• Strong organizational and multitasking abilities required.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Knowledge of medical terminology preferred.

Responsibilities

• Provide operational support to improve efficiency, workflow and capacity management of all departments.
• Prepare final form correspondence and gather data for recurring reports.
• Schedule patient appointments and maintain records.
• Track billing and assist with denials.
• Mentor and train other staff.
• Collaborate with therapists to ensure timely pre-authorization for treatment.

Skills

Verbal communication

Analytical skills

Typing

Microsoft Office

Organizational skills

Education

High school diploma

Tools

Outlook

Word

Excel

PowerPoint

Job description

Hours/Pay Period: 80

FTE: 1

Operational Assistant -Float position

Position requires coverage atseveral Physical Therapy off-site departments.

Monday-Friday 7:30am-4pm

POSITION PURPOSE AND SUMMARY

Provides operational support to improve efficiency, workflow and capacity management of all departments as well as managerial and director level associates. Prepares correspondence in final form. Gathers data and prepares a variety of recurring reports for management. Efficiently schedules patient appointments, maintains and updates records, tracks billing and assists with denials. Mentors and assists with training of other staff. Works with therapist to ensure timely pre-authorization for treatment.

Completion of high school level course work. Two to three years of related office experience preferred. The organizational skill to maintain orderly and efficient office systems for a department or unit and to schedule and coordinate a variety of activities simultaneously. Excellent verbal and communication skills necessary to deal with visitors and Hospital personnel at all levels. Analytical ability to evaluate and interpret data for the preparation of reports. Clerical ability to operate a variety of office machines. Exhibits proficiency with Microsoft Office (ie. Outlook, Word, Excel, PowerPoint). Exhibits proficiency in typing. Knowledge of medical terminology preferred.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs