Physical Therapy Office Floater - TOC - HSV

Huntsville Hospital; Huntsville (AL); On-site; USD 38,000 - 50,000; Full time

Job summary

The Orthopaedic Center in Huntsville is seeking a highly motivated PT Office Floater for a full-time role averaging 40 hours per week. The position involves insurance verification for designated clinics, assisting in a busy call center, and guiding patients through check-in and check-out with excellent communication.

Ideal candidates will have HS/GED, data entry familiarity, and strong customer service skills to support providers and staff in a collaborative orthopaedic care environment.

Qualifications

• Education: HS/GED.
• Experience: Data entry and Excel preferred.

Responsibilities

• Verify insurance for assigned PT clinics.
• Assist in call center handling high volume calls.
• Greet and assist patients with check-in and check-out.

Skills

Data entry

Excel

Professional communication

Customer service

Teamwork

Adaptability

Multi-tasking

Handling pressure

Written communication

Oral communication

Attention to detail

Scheduling

Education

HS/GED

Tools

Excel

Job description

The Orthopaedic Center is looking for a highly motivated PT Office Floater. This opening is a full-time position averaging 40 hours per week. The Office Floater will perform an array of duties including, but not limited to, insurance verifying for assigned physical therapy clinics, working in the call center assisting with answering a high volume of incoming phone calls, and greeting and assisting with check‑in and check‑out duties of patients presenting for appointments. The Office Floater must be able to communicate effectively with patients, TOC physicians and staff.

Qualifications

Education required: HS/GED

Experience: Knowledge of data entry and Excel preferred

Additional Skills

• Ability to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers and insurance representatives
• Must be able to use arms, hands and fingers skillfully
• Must be agile and able to work efficiently in space limited areas
• Consistently work at a productive pace
• Must readily adapt to frequent schedule changes
• Ability to work under pressure and meet deadlines
• Strong customer service skills and problem solving
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self‑discipline
• Proven positive, "teamwork" attitude in work history

About Us

At The Orthopaedic Center, we are proud to be the region’s leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.