Physical Therapy Front Office Manager

Advantage PT; Redmond (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Job summary

Advantage Physical Therapy and Sports Rehab is seeking a Front Office Manager for our Redmond, WA clinic. This hands‑on leadership role oversees front desk operations, patient scheduling, and billing coordination, ensuring a smooth patient experience.

You will supervise the front desk team, verify insurance, explain benefits, and maintain HIPAA compliance while coordinating with therapists to keep schedules full and patients flowing smoothly.

Qualifications

• Two or more years in medical front office or patient care coordination.
• Supervisory/leadership experience is strongly preferred.
• Working knowledge of insurance verification, benefits, and patient collections.
• Comfortable with EMR and practice management software; proficient with Microsoft Office and data entry.
• Solid understanding of HIPAA and medical office procedures.

Responsibilities

• Welcoming patients, answering phones, and managing voicemail and phone system.
• Scheduling patients and managing reminders (email/text).
• Verifying insurance benefits and explaining them to patients.
• Collecting patient payments and ensuring payments are collected.
• Overseeing waiting lists and generating front office reports.
• Mentoring Patient Care Coordinators and front desk staff; scheduling and training.
• Leading front office training to standardize processes across the clinic.
• Coordinating with therapists and clinicians to keep schedules full and patient flow smooth.
• Responding to patient questions with professionalism and care.
• Maintaining accurate patient records and HIPAA compliance at the front desk.
• Purchasing and managing clinic supplies; keeping front desk and waiting area welcoming.

Skills

Medical front office

Front desk supervision

Insurance verification

EMR software

Practice management software

Microsoft Office

HIPAA compliance

Team leadership

Tools

EMR systems

Practice management software

Outlook

Job description

Benefits:

• 401(k)


• Bonus based on performance


• Dental insurance


• Health insurance


• Paid time off


• Profit sharing


• Vision insurance

We are currently seeking a Front Office Manager for our busy outpatient physical therapy clinic in Redmond, WA. This is a hands‑on leadership role for someone who loves working with patients, keeps a front desk running smoothly, and takes pride in helping a team do their best work.

At Advantage Physical Therapy we put patient care first. We are a locally owned, therapist‑led practice with two clinics on the Eastside (Redmond and Sammamish), and our front office is the first and last impression every patient has of us. We are looking for someone with a friendly, outgoing personality, strong organizational skills, and a real interest in helping others.

What you will do

You will oversee the front desk systems and daily operations at our Redmond clinic, working alongside our Patient Care Coordinator and Biller, and supervise the administrative aspect of our Sammamish Patient Care Coordinator. You would be reporting to the Redmond Clinic Director and the practice owner. Day to day, that includes:

• Welcoming patients, answering phones, and managing voicemail and our phone system


• Managing all patient scheduling, including scheduling patients after their evaluation and keeping our reminder email and text systems running


• Overseeing and performing insurance benefit verification and explaining benefits to newly evaluated patients


• Collecting patient payments and ensuring patient responsibility is collected correctly


• Managing our waiting list, oulook repots and various apps that streamline our processes


• Uploading weekly front office reports and tracking front office activity


• Supervising and mentoring our Patient Care Coordinators, including front office staff scheduling, coverage, training, and performance guidance, and assisting with hiring when needed


• Leading front office training so our systems are consistent across the company


• Coordinating with our therapists and clinical staff to keep schedules full and patient flow smooth


• Responding to patient questions and resolving concerns with professionalism and care


• Maintaining accurate patient records and ensuring HIPAA compliance at the front desk


• Purchasing and managing clinic and office supplies


• Maintaining a clean, welcoming front office and waiting room

Who we are looking for

• Two or more years of medical front office, patient care coordinator, or medical receptionist experience; outpatient physical therapy or rehab experience is a plus


• Prior lead or supervisory experience at a front desk is strongly preferred


• Working knowledge of insurance verification, benefits, and patient collections


• Comfortable with EMR and practice management software and proficient with Microsoft Office and basic data entry


• Solid understanding of HIPAA and medical office procedures


• A pleasant demeanor, a positive forward‑thinking outlook, and the ability to multitask and stay organized when the clinic is busy


• A team player who communicates well with management, staff, patients, and physician offices


• Someone who wants a long‑term position and the chance to grow with us

Most importantly, you need to be dedicated to helping patients get the care they need.

Schedule and compensation

• Full-time, Monday through Friday during clinic hours; no weekends


• $26 to $32 per hour, depending on experience, plus a weekly bonus program based on overall clinic performance


• Paid time off, paid holidays, and health insurance for full‑time employees


• Ongoing front office training and a supportive, close‑knitted team

About us

Advantage Physical Therapy and Sports Rehab has proudly served the Redmond and Sammamish communities with high-quality, personalized, one‑on‑one physical therapy care for more than 15 years. Our patients love us for our compassionate approach and outstanding outcomes, and our team members thrive in a supportive, collaborative environment where growth is encouraged. Come join a team that is passionate about helping people move better and live better.

Advantage Physical Therapy is an equal opportunity employer.