Physical Therapy Front Desk Concierge

Iowa Orthopedic Center; Johnston (IA); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Employee discounts

Job summary

Iowa Orthopedic Center in Johnston, IA seeks a Front Desk Receptionist (Client Guest Coordinator) to support orthopedic providers by managing the front desk and delivering excellent patient service. This role requires friendly, professional interactions with patients and visitors.

Responsibilities include greeting visitors, answering calls, updating WebPT and NextGen, collecting co-pays, and assisting with billing tasks while maintaining accurate demographic and insurance data.

Qualifications

• Prior face-to-face customer service experience and/or healthcare or health related field experience.
• Basic understanding of health insurance and medical billing.
• Prior experience in a medical office is preferred.
• Customer service and the desire to serve our patients and co-workers with a positive attitude.
• Ability to add, subtract, multiply, and figure percentages on a calculator.
• Respond to requests from other departments in a timely, positive and pleasant manner.

Responsibilities

• Open the reception area in a timely manner and monitor lobby activities taking action as needed.
• Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel.
• Answer telephone, greet and direct patients, salespeople and visitors.
• Enter and update information in WebPT and NextGen from documentation as required.
• Occasionally assist with insurance claim follow up and billing tasks.
• Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account Balances
• Be proficient in operation of office equipment and report malfunctions immediately to supervisor.
• Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner.
• Perform front office duties efficiently and correctly.
• Accept changes to the front desk procedure with an open mind and a positive attitude.
• Provide a role model for customer service and excellent patient care.
• Assist with other duties as assigned.
• Must be able to regularly attend work.

Skills

Customer service

Healthcare experience

Front desk

Phone etiquette

Medical billing basics

Tools

WebPT

NextGen

Job description

Iowa Orthopedic Center in Johnston, IA seeks a Front Desk Receptionist (Client Guest Coordinator) to support orthopedic providers by managing the front desk and delivering excellent patient service. This role requires friendly, professional interactions with patients and visitors.

Responsibilities include greeting visitors, answering calls, updating WebPT and NextGen, collecting co-pays, and assisting with billing tasks while maintaining accurate demographic and insurance data.