Physical Therapy Clinic Support Specialist

Orthopedic Specialists of Northwest Indiana; Munster (IN); On-site; USD 22,000 - 26,000; Full time

Job summary

Orthopedic Specialists of Northwest Indiana is seeking a Physical Therapy Technician in Munster, IN. The role focuses on delivering exceptional patient care, facilitating communication between patients, therapy staff, and clinic operations, and ensuring smooth daily functions of the therapy department.

The position emphasizes customer service excellence, accurate patient intake, insurance benefit explanations, and collaborative support to therapists and management.

Qualifications

• High school diploma or GED required.
• Customer service skills preferred.
• Proficient with Microsoft Word, Outlook, and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.

Responsibilities

• Provide high level customer service to patients and staff in person and/or via telephone.
• Set expectations for therapy services including intake paperwork, benefits, and payments using company procedures.
• Accurately schedule and register patients and inform them of insurance benefits and co-pays.
• Collect patient balances per company guidelines.
• Communicate patient progress to physicians and care team as needed.
• Support clinic operations and rehabilitation team as required.

Skills

Customer service

Insurance benefits knowledge

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

Orthopedic Specialists of Northwest Indiana is seeking a Physical Therapy Technician in Munster, IN. The role focuses on delivering exceptional patient care, facilitating communication between patients, therapy staff, and clinic operations, and ensuring smooth daily functions of the therapy department.

The position emphasizes customer service excellence, accurate patient intake, insurance benefit explanations, and collaborative support to therapists and management.