Physical Therapy Technician

Orthopedic Specialists of Northwest Indiana; Munster (IN); On-site; USD 22,000 - 26,000; Full time

Job summary

Orthopedic Specialists of Northwest Indiana is seeking a Physical Therapy Technician in Munster, IN. The role focuses on delivering exceptional patient care, facilitating communication between patients, therapy staff, and clinic operations, and ensuring smooth daily functions of the therapy department.

The position emphasizes customer service excellence, accurate patient intake, insurance benefit explanations, and collaborative support to therapists and management.

Qualifications

• High school diploma or GED required.
• Customer service skills preferred.
• Proficient with Microsoft Word, Outlook, and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.

Responsibilities

• Provide high level customer service to patients and staff in person and/or via telephone.
• Set expectations for therapy services including intake paperwork, benefits, and payments using company procedures.
• Accurately schedule and register patients and inform them of insurance benefits and co-pays.
• Collect patient balances per company guidelines.
• Communicate patient progress to physicians and care team as needed.
• Support clinic operations and rehabilitation team as required.

Skills

Customer service

Insurance benefits knowledge

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Physical Therapy Technician

Full Time Munster, IN, US

2 days ago Requisition ID: 1024

Salary Range: $16.00 To $19.00 Annually

Job Summary

The Physical Therapy Tech will serve as a liaison between the Therapy department, its patients, and staff. The PT Tech will facilitate communication with patients, all clinic staff, referral sources, insurance companies, and all corporate departments. This role delivers the highest level of customer service to ensure that patients receive the utmost care, consideration and is an integral part of the clinic success.

Qualifications:

• Minimum of a high school diploma or GED required
• Strong background in providing excellent customer service skills preferred
• Proficient with Microsoft Word, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred

Responsibilities:

• Creation and maintenance of an environment that ensures the highest level of customer service.
• Provide professional, friendly, and compassionate service to all patients and staff in person and/or via telephone communication.
• Set expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices.
• Accurately schedule and register patients.
• Inform patients of insurance benefits, including patient cost share and payment options.
• Collect patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines.
• Timely communication via email, phone, and/or in person.
• Manage the communication of patient progress to physicians, nurse case managers, adjusters, attorneys via fax, email or phone.
• Support the Physical Therapy Manager with daily operations of the clinic.
• Maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support
• Occasionally help as a rehab tech based on office demands, which includes, but not limited to:
• Cleaning tables, equipment, floors
• Set up patients on electrical stimulation, hot pack, cold pack, ultrasound
• Help clean up equipment left out in the therapy gym
• Help set up or demonstrate exercises for patients per therapist instruction

Physical Requirements:

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Occasionally lift and/or move up to 20-25 pounds