Job Responsibilities:
- -Build and sustain relationships with key clientstakeholders
- -Educate client contacts on OSSPT role in injuryprevention/management and its impact on client
- outcomes as determined by the Account Manager
- -As applicable, attend and participate in regularly cadencedmeetings with the client and any appropriate
- client representatives
Client Satisfaction and Retention:
- -Foster long-term partnerships by exceeding clientexpectations to ensure high retention rate
Performance Reporting and Communication:
- - Track time utilization and report data as needed to meetclient needs and KPIs
- -Provide timely documentation of all employee/patientinteractions
- -Maintain strong, ongoing communication with the client’semployees, and the HR, Safety, and Wellness
- team members
- -Communicate effectively and professionally with theclient’s HR, Safety, Wellness team members and
- employees to serve the needs of the client and their workers
Client On-Site Inquiry Prevention:
- -Schedule, perform and document evaluation and follow upappointments for employees presenting
- with occupational and non-occupational issues and injuries
- -Develop and implement proactive injury prevention programsbased on the client’s needs, which could
- include, depending upon the workplace, stretch programming,new hire education, body mechanics
- training, educational presentations or other preventionprograms as created with the Account Manager or
- - Perform, as needed, functional job assessments, ergonomicworkstation assessments and
Collaboration and Internal Communication:
- -Complete all required internal team meetings as outlined inplaybook, internal documents, etc
Job Requirements and Competencies:
- -Through training, have and maintain thorough understandingof OSHA guidelines relating to recordable
- injuries and the worker’s compensation process
- -Participate in onboarding and onsite training to ensureunderstanding and proficiency of On-Site
- Solutions Physical Therapy practices
- -Experience working with a wide range of patientinjuries/issues
- - Maintain professional and technical knowledge throughattending educational workshops, reviewing
- - Current Physical Therapy license for state of operation ingood standing
- -Proficiency in Microsoft Office
- - Current Basic Life Support (BLS) certification (with AED)