Physical Security Systems Field Engineer

Clear Cloud Solutions Inc.; Upland (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Clear Cloud Solutions is a fast-growing security systems integration firm in Southern California seeking a Physical Security Systems Engineer. You will program, commission, and troubleshoot IP video, access control, and enterprise security systems across multi-site deployments.

The role emphasizes head-end configuration, cross-platform integration, and ensuring system stability with cybersecurity alignment.

Qualifications

• 5+ years hands-on experience programming enterprise access control and VMS systems.
• Proven experience commissioning head-end systems.
• Understanding of VLANs, firewalls, system migrations, and security best practices.

Responsibilities

• Head-End Programming & Commissioning: program, configure, and commission enterprise Access Control and VMS platforms.
• Advanced Troubleshooting: provide Tier 2/3 escalation support and diagnose complex issues with databases and integrations.
• Field & Client Interface: conduct site surveys, attend meetings, and train customers on commissioned systems.
• Quality & Standards: ensure builds align with cybersecurity and deployment standards; contribute to system standards.

Skills

Head-End Programming

VMS & Access Control

Cybersecurity concepts

Job description

Clear Cloud Solutions is a fast-growing Security Systems Integration, Low Voltage, and Electrical Contracting company located in Southern California, specializing in Security Systems Integration, IP Video Surveillance, CCTV, Access Control, Intrusion Detection, Low Voltage Cabling, and Perimeter Security Systems in the commercial, industrial, and government sectors.

Clear Cloud Solutions is seeking a Physical Security Systems Engineer to conduct programming, commissioning, and advanced troubleshooting of IP Video, Access Control, and enterprise electronic security systems.

This role is responsible for head-end configuration, multi-platform system integration, technical escalation support, and continuous standards improvement. The ideal candidate can rapidly learn and operate across multiple access control and VMS platforms while ensuring system stability, cybersecurity alignment, and technical execution excellence.

Core Responsibilities

Head-End Programming & Commissioning

• Program, configure, and commission enterprise Access Control and VMS platforms
• Integrate multi-site systems and complex database builds
• Configure user roles, partitions, policies, schedules, alarms, and reporting
• Validate firmware, patching, and cyber hardening alignment
• Perform QA/QC of panel builds and head-end deployments

Advanced Troubleshooting

• Provide Tier 2 and Tier 3 escalation support to field technicians
• Diagnose database, firmware, controller, and integration-level issues
• Work directly with manufacturer support to resolve escalated cases
• Open and manage manufacturer tickets when required
• Perform forensic troubleshooting of intermittent system failures
• Contribute to system standards development
• Provide structured feedback to estimating and engineering teams
• Assist in final BOM validation and gap analysis
• Support RFI/RFP technical discovery
• Ensure builds align with company cyber and deployment standards

Field & Client Interface

• Conduct site surveys for electronic security and low voltage systems
• Attend project meetings when technical leadership is required
• Train customers on commissioned systems
• Mentor technicians and junior engineers

Technical Requirements

• 5+ years hands-on experience programming enterprise access control and VMS systems
• Proven experience commissioning head-end systems
• Strong understanding of:
• VLANs and firewall basics
• Experience with system migrations and upgrades
• Ability to read and interpret construction drawings and specs
• Ability to pass federal background check
• Valid Driver's License

Preferred Certifications/Experience

• Cybersecurity fundamentals training
• CSEIP or equivalent preferred

Performance Expectations

Success in this role is measured by:

• Reduction in repeat service calls
• Faster system commissioning timelines
• Improved project margin through technical accuracy
• Continuous technical feedback to engineering and estimating
• Demonstrated ability to master new systems rapidly

Behavioral Profile

We are looking for someone who:

• Understands system architecture and interdependencies across platforms
• Demonstrates strong technical self-sufficiency and initiative
• Communicates clearly with both technicians and executives
• Values standards, documentation, and repeatability
• Elevates the technical capability of the organization