Physical Security Systems Engineer I — Remote/On-Call

Tech Systems, Inc.; Atlanta (GA); Remoto; USD 75.000 - 95.000; Tempo pieno

Descrizione del lavoro

Tech Systems, Inc. is seeking a Physical Security Systems Engineer I to implement, program, troubleshoot, and support enterprise physical security systems such as access control and video surveillance.

The role involves collaboration with field technicians, project managers, and customers across healthcare, commercial, and enterprise environments. The ideal candidate has hands-on experience with LenelS2, Genetec, Avigilon, Milestone, or similar systems, and strong knowledge of networking,

Competenze

• BS degree in Information Technology or Computer Science preferred.
• Electronic Security Certifications in three or more areas including Lenel, Genetec, Avigilon, or Milestone.
• 3–5 years' experience installing and troubleshooting electronic security systems.
• Familiarity with networking fundamentals (IP addressing, PoE, VLANs, VPNs).
• Experience with Windows-based platforms, system imaging, and remote management tools.
• Healthcare or regulated environments experience is a plus.
• Inbound/Outbound call center experience supporting internal and external customers.
• Experience with ticketing systems like Zendesk, Freshdesk or others; ServiceNow a plus.
• Must reside within commuting distance of Atlanta, GA; report to the office 3–4 days per week.
• Must have a valid driver's license and clean driving record.

Mansioni

• On-call work may be required, including nights, weekends, and holidays.
• Respond to escalation requests from Support Specialists.
• Provide ongoing software and hardware support for client systems, including Networking, Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems.
• Triage reported issues for remote resolution; escalate if needed.
• Log all support interactions in the ticketing system with progress and resolutions.
• Provide remote/onsite programming/implementation support for field technicians; collaborate to meet timelines.
• Support field project technicians and remote Preventative Maintenance.
• Maintain internal and customer knowledge bases.
• Dispatch field support teams as appropriate.
• Follow procedures for closing out remote work orders and updates.
• Ensure technical documentation is updated for client environments.
• Conduct technology reviews and guidance for enhancements/refreshes.
• Enforce Tech Systems and customer standards.
• Support client training activities.

Conoscenze

Security systems

Troubleshooting

Networking basics

Windows platforms

Customer service

Documentation

Communication

Time management

Teamwork

Remote support

Formazione

BS in IT

Electronic Security Certifications

Strumenti

LenelS2

Genetec

Avigilon

Software House

Milestone

ExacqVision

ONVIF

OSDP

Descrizione del lavoro

Tech Systems, Inc. is seeking a Physical Security Systems Engineer I to implement, program, troubleshoot, and support enterprise physical security systems such as access control and video surveillance.

The role involves collaboration with field technicians, project managers, and customers across healthcare, commercial, and enterprise environments. The ideal candidate has hands-on experience with LenelS2, Genetec, Avigilon, Milestone, or similar systems, and strong knowledge of networking,