Physical Security Service Desk Technician

Unio Digital; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Unio Digital is seeking a Physical Security Service Desk Technician in Tucson, AZ. The role supports access control, video surveillance, and intrusion systems remotely, with health monitoring and remote diagnostics to ensure system uptime.

You will perform configuration changes, alert tuning, and coordinate dispatches for onsite work, while documenting changes in HaloPSA. Candidates should have 2+ years in the field and strong written communication skills.

Qualifications

• 2+ years in physical security tech support or comparable IT/network role.
• Familiarity with at least one major access control or VMS platform.
• Basic networking (subnetting, VLANs, port forwarding).
• Strong written communication for client-facing tickets.
• Eligible to work in the U.S.; based in or relocating to Tucson, AZ.

Responsibilities

• Provide remote support for access control, video surveillance, and intrusion systems.
• Monitor health across installed base and diagnose issues remotely.
• Perform configuration changes and tune alarms and schedules.
• Coordinate field technician dispatch for onsite work.
• Document every change in HaloPSA.

Skills

Physical security

IT support

Networking basics

Customer communication

Tools

HaloPSA

Job description

Careers / MSP Service Desk

Physical Security Service Desk Technician

Provides remote support and troubleshooting for access control, video surveillance, and intrusion systems. Handles client requests, performs system health monitoring, and coordinates with field technicians.

Full-TimeTucson, AZMid Level

About This Role

The Physical Security Service Desk Technician runs remote support for our installed base of access control, video surveillance, and intrusion systems. You handle health monitoring, remote diagnostics, configuration changes, and coordinate field tech dispatch when an onsite is required.

What you\'ll do

• Remote support for Avigilon, Rhombus, Verkada, and similar physical security platforms
• Health monitoring across the installed base (camera offline alerts, controller issues)
• Configuration changes (user adds/removes, schedule updates, alert tuning)
• Coordinate field technician dispatch for onsite work
• Document every change in HaloPSA

What we\'re looking for

• 2+ years in physical security tech support or comparable IT/network role
• Familiarity with at least one major access control or VMS platform
• Basic networking (subnetting, VLANs, port forwarding)
• Strong written communication for client-facing tickets
• Eligible to work in the U.S.; based in or relocating to Tucson, AZ

You\'ll always hear from us

Every applicant gets a status update within 5 business days. See our 4-stage hiring process on the careers page.