System Administrator/Lead Technician - Physical Security Systems

Brookfield Global Recruitment Services; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Brookfield Global Recruitment Services seeks an experienced Security Systems Technician to install, configure, and maintain access control, video surveillance, and intrusion systems for clients in the Houston area.

The role entails on-site and remote support, collaboration with project teams, and ongoing documentation of service activities. Candidates should have 4+ years in security systems and relevant certifications, plus strong customer-service and communication skills.

Qualifications

• Minimum 4+ years of experience in security systems.
• Certifications in Genetec, Lenel, CCure, Bosch, AMAG and other Access Control/Video Management systems.
• Strong customer service and communication skills.
• Proficiency with Microsoft Outlook, Excel, Word, and PDF.
• Excellent organizational skills and attention to detail.
• Adaptability to changing priorities in a dynamic environment.
• BS in Computer Science or Electrical Engineering or related field.

Responsibilities

• Install, configure, and maintain security systems including access control, video surveillance, and intrusion detection.
• Perform system upgrades and modifications to meet client requirements and standards.
• Collaborate with project teams for successful implementation and integration of security solutions.
• Identify and resolve technical issues to maintain system functionality.
• Conduct diagnostic tests and use troubleshooting tools to analyze performance.

Skills

Customer service

Communication

Diagnostics

Education

Bachelor's degree in Computer Science / Electrical Engineering or related field

Tools

Genetec

Lenel

CCure

Bosch

AMAG

Job description

Leading physical security system integrator that is focused on design, integration, installation, maintenance and operation of technically complex integrated physical security management systems. Hiring full time due to growth.

Key Responsibilities include:

• Install, configure, and maintain various security systems including but not limited to access control, video surveillance, and intrusion detection systems.
• Perform system upgrades and modifications to meet client requirements and adhere to industry standards.
• Work collaboratively with project teams to ensure the successful implementation and integration of security solutions.
• Promptly identify and resolve technical issues to maintain system functionality.
• Conduct diagnostic tests and use troubleshooting tools to analyze system performance and determine solutions.
• Provide both remote and on-site support to address client concerns efficiently.
• Engage directly with clients to understand their needs and respond to inquiries.
• Offer training and guidance when necessary to clients on system operation and maintenance.
• Foster positive client relationships through effective communication and problem resolution.
• Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes.
• Collaborate with the other technical teams to contribute to knowledge bases and share best practices.

Qualifications:

To be successful in this role, you must have the following:

• Minimum of 4+ years of experience in a related role; security systems
• Industry Certifications in Genetec, Avigilon Lenel, CCure, Bosch, AMAG and other Access Control and Video Management systems.
• Exceptional customer service skills, both over the phone and in person, with the ability to work under pressure.
• Proficiency in Microsoft Outlook, Excel, Word, and PDF.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously and attention to detail.
• Strong verbal, written, and interpersonal communication skills.
• Flexibility to adapt to changing priorities and directions in a dynamic work environment.
• Ideally B.S. in Computer Science, Electrical Engineering or related subject.