Physical Security Operations Manager

chaosindustries; El Segundo (CA); On-site; USD 132,000 - 223,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Free daily onsite lunch

Fully stocked kitchen

Unlimited PTO

Casual dress code

Job summary

CHAOS Industries is seeking a Physical Security Operations Manager to oversee day-to-day security across CHAOS Enterprise locations. You will manage the contract security provider, supervise the guard force, coordinate with local law enforcement, and protect personnel, facilities, and sensitive information.

You will lead a team of Operational Security Specialists, ensure staffing, access control, CCTV, and incident response, and drive continuous improvement through post-incident reviews and

Qualifications

• Active Secret or Top Secret clearance, or eligibility to obtain one.
• Years of physical security or security operations experience, preferably in the defense industry.
• CPP, PSP, or SFPC preferred.
• Experience managing contract security providers and leading distributed teams.

Responsibilities

• Serve as the primary contract manager for the contract security provider, including oversight of the guard force contract.
• Manage provider performance against service levels and KPIs, with regular performance reviews and corrective action plans.
• Oversee security technology, including access control, CCTV, intrusion detection, and the control room, with vendor management, maintenance, and upgrade planning.
• Lead and develop Operational Security Specialists across CHAOS Enterprise locations.
• Coordinate with local law enforcement and emergency services.
• Develop, maintain, and drill site security procedures, post orders, and emergency plans.
• Report on physical security operations, KPIs, and incident trends to leadership.

Skills

Clearance handling

Security operations

Team leadership

Vendor management

Incident response

Job description

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage-domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London. For more information, please visit www.chaosinc.com .

Role Overview:

The Physical Security Operations Manager serves as the corporate representative for CHAOS Industries, Inc. for physical security matters. As CHAOS's primary manager of the contract security provider, the role oversees the guard force, manages disturbances and incident response, coordinates with local law enforcement, and owns day-to-day physical security operations. The role protects personnel, facilities, classified and export-controlled information, and assets across CHAOS Enterprise locations. It reports to the Head of Global Physical Security and leads a team of Operational Security Specialists.

Responsibilities:

• Serve as the primary contract manager for the contract security provider, including oversight of the guard force contract.
• Manage provider performance against service levels and KPIs, with regular performance reviews and corrective action plans.
• Manage contract financials, including budgeting, invoice review, and cost control, and support RFPs, renewals, and vendor selection.
• Verify that guard personnel meet clearance, training, licensing, and qualification requirements, including armed-guard standards where applicable.

Day-to-Day Operations

• Own daily physical security operations, including shift coverage, post staffing, daily reporting, and badge and access issues.
• Keep all sites appropriately staffed, including after-hours coverage, and serve as an escalation point (on call: occasional after-hours response).
• Oversee security technology, including access control, CCTV, intrusion detection, and the control room, with vendor management, maintenance, and upgrade planning.
• Manage visitor, contractor, and badge programs, including cleared and foreign visitor procedures and escort requirements.

Incident Response and Investigations

• Respond to disturbances, investigate incidents, and notify required internal and external parties.
• Coordinate mandatory government reporting (e.g., security violations, suspicious contacts) with the FSO and Legal.
• Conduct post-incident reviews and trend analysis to drive continuous improvement.
• Support workplace violence prevention and threat management with HR and Legal.

Law Enforcement and Emergency Services

• Build and maintain relationships with local law enforcement, emergency services, and federal partners.
• Work alongside with the FSO

Policies, Procedures, and Preparedness:

• Build and maintain relationships with local law enforcement, emergency services, and federal partners.
• Work alongside with the FSO
• Develop, maintain, and drill site security procedures, post orders, and emergency plans.
• Participate in business continuity and crisis management planning and response.
• Deliver security awareness training to employees and site leadership.

Reporting and Cross-Functional Partnership

• Report on physical security operations, KPIs, and incident trends to leadership.
• Support internal and external audits and manage remediation to completion.
• Partner with Facilities, Legal, HR, IT/InfoSec, and site leadership.
• Manage data privacy for video and access logs, including retention and release requests.

Team Leadership

• Lead and develop Operational Security Specialists across CHAOS Enterprise locations, including hiring, training, performance management, and succession planning, in line with HR policies.

Requirements:

• Active [Secret / Top Secret] clearance, or eligibility to obtain one.
• years of physical security or security operations experience, preferably in the defense industry.

Preferred Experience:

• CPP, PSP, or SFPC.
• Experience managing contract security providers and leading distributed teams.

Working Conditions

• Travel: CHAOS Enterprise locations when needed
• Occasional after-hours response.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits : 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch while you're working onsite, fully-stocked kitchen, unlimited PTO, casual dress code
• Compensation Components: competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 500+ employees and counting across 5 global offices
• Salary Range: $132,000 - 223,000
• The stated compens