Physical Security Operations Manager

Chaos Industries; Los Angeles (CA); On-site; USD 132,000 - 223,000; Full time

Benefits offered by this job

Health benefits

401k

Relocation assistance

Stock options

Lunch on site

Job summary

CHAOS Industries, headquartered in Los Angeles, seeks a seasoned Physical Security Operations Manager to oversee contract security providers, guard force, and incident response across CHAOS Enterprise locations. You will lead a distributed team, ensure clearance and training standards, and coordinate with law enforcement, HR, and Legal to protect personnel and critical assets.

You will report to the Head of Global Physical Security and drive continuous improvement through post-incident reviews,

Qualifications

• Active clearance, or eligibility to obtain one.
• Years of physical security or security operations experience, preferably in the defense industry.

Responsibilities

• Oversee contract security provider and guard force.
• Manage performance against SLAs, KPIs, and corrective actions.
• Handle contract financials including budgeting, invoices, and cost control.
• Verify clearance, training, and licensing requirements for personnel.
• Own daily physical security operations, staffing, and reporting.
• Coordinate with law enforcement and emergency services; on-call after-hours support.
• Oversee security technology, access control, CCTV, and control room management.
• Lead visitor, contractor, and badge programs; foreign visitor procedures.

Skills

Active clearance

Security operations

Contract management

Leadership

Team leadership

Education

CPP/PSP/SFPC preferred

Tools

Access control systems

CCTV systems

Job description

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London. For more information, please visit www.chaosinc.com .

Role Overview: The Physical Security Operations Manager serves as the corporate representative for CHAOS Industries, Inc. for physical security matters. As CHAOS’s primary manager of the contract security provider, the role oversees the guard force, manages disturbances and incident response, coordinates with local law enforcement, and owns day-to-day physical security operations. The role protects personnel, facilities, classified and export-controlled information, and assets across CHAOS Enterprise locations. It reports to the Head of Global Physical Security and leads a team of Operational Security Specialists.

• Serve as the primary contract manager for the contract security provider, including oversight of the guard force contract.
• Manage provider performance against service levels and KPIs, with regular performance reviews and corrective action plans.
• Manage contract financials, including budgeting, invoice review, and cost control, and support RFPs, renewals, and vendor selection.
• Verify that guard personnel meet clearance, training, licensing, and qualification requirements, including armed-guard standards where applicable.
• Day-to-Day Operations
• Own daily physical security operations, including shift coverage, post staffing, daily reporting, and badge and access issues.
• Keep all sites appropriately staffed, including after-hours coverage, and serve as an escalation point (on call: occasional after-hours response).
• Oversee security technology, including access control, CCTV, intrusion detection, and the control room, with vendor management, maintenance, and upgrade planning.
• Manage visitor, contractor, and badge programs, including cleared and foreign visitor procedures and escort requirements.
• Incident Response and Investigations
• Respond to disturbances, investigate incidents, and notify required internal and external parties.
• Coordinate mandatory government reporting (e.g., security violations, suspicious contacts) with the FSO and Legal.
• Conduct post-incident reviews and trend analysis to drive continuous improvement.
• Support workplace violence prevention and threat management with HR and Legal.
• Law Enforcement and Emergency Services
• Build and maintain relationships with local law enforcement, emergency services, and federal partners.
• Work alongside with the FSO

Policies, Procedures, and Preparedness:

• Build and maintain relationships with local law enforcement, emergency services, and federal partners.
• Work alongside with the FSO
• Develop, maintain, and drill site security procedures, post orders, and emergency plans.
• Participate in business continuity and crisis management planning and response.
• Deliver security awareness training to employees and site leadership.
• Reporting and Cross-Functional Partnership
• Report on physical security operations, KPIs, and incident trends to leadership.
• Support internal and external audits and manage remediation to completion.
• Partner with Facilities, Legal, HR, IT/InfoSec, and site leadership.
• Manage data privacy for video and access logs, including retention and release requests.
• Lead and develop Operational Security Specialists across CHAOS Enterprise locations, including hiring, training, performance management, and succession planning, in line with HR policies.

Requirements:

• Active [Secret / Top Secret] clearance, or eligibility to obtain one.
• years of physical security or security operations experience, preferably in the defense industry.

Preferred Experience:

• CPP, PSP, or SFPC.
• Experience managing contract security providers and leading distributed teams.

Working Conditions

• Travel: CHAOS Enterprise locations when needed
• Occasional after-hours response.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch while you're working onsite, fully-stocked kitchen, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 500+employees and counting across 5 global offices

Salary Range: $132,000 - 223,000

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CHAOS Industries’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.