Physical Security Operations Center Service Architect

Convergint; Illinois; Remote; USD 98,000 - 140,000; Full time

Benefits offered by this job

Paid time off

Holiday leave

Tuition reimbursement

401K matching

Cell phone reimbursement

Vehicle reimbursement

Job summary

Convergint is seeking a full-time SOC Services Architect to lead technical delivery of SOC software and visualization projects, from design validation to customer acceptance. This customer-facing role coordinates with clients, manufacturers, sales, and program management to ensure solutions are technically sound and aligned with operational goals.

You will capture requirements, validate architectures, and manage PSIM, AI, and large deployments while guiding integration across teams and resolving

Qualifications

• Experience delivering enterprise software or integrated technology solutions.
• Experience with SaaS platforms and systems integration.
• Experience with PSIM, workflow automation, SOC technologies.
• Strong communication, project leadership, and problem-solving skills.
• Experience with security integrators or enterprise security organizations.

Responsibilities

• Lead technical delivery of SOC software and visualization projects from design validation through customer acceptance.
• Capture customer requirements, operational workflows, and system integration needs.
• Validate solution architecture and coordinate implementation with customers, manufacturers, and internal teams.
• Act as the Technical Program Manager for the delivery of PSIM, situational awareness, AI and other large deployments.
• Configure, commission, and troubleshoot supported software platforms.
• Resolve technical, integration, and infrastructure issues throughout project delivery.

Skills

Enterprise software delivery

SaaS platforms

Project leadership

Communication skills

Tools

PSIM

Video management

Access control

Data visualization tools

Workflow automation

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking SOC Services Architect to join our amazing culture. The SOC Services Architect is Convergint's technical delivery leader for advanced Security Operations Center (SOC) solutions, including PSIM, workflow automation, mass notification, risk intelligence, data visualization, and Drone-as-a-Service.THIS IS NOT A CYBERSECURITY ROLE**This customer-facing role owns the successful delivery of complex software and integrated security solutions from pre-sales requirements definition through commissioning. Working with customers, manufacturers, Sales, and Program Management, the SOC Services Architect ensures projects are accurately proposed, technically sound, delivered successfully, and aligned with customer operational objectives.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional SOC Services Architect.Who We AreWith 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Lead technical delivery of SOC software and visualization projects from design validation through customer acceptance.Capture customer requirements, operational workflows, and system integration needs.Validate solution architecture and coordinate implementation with customers, manufacturers, and internal teams.Act as the Technical Program Manager for the delivery of PSIM, situational awareness, AI and other large, complex deployments.Configure, commission, and troubleshoot supported software platforms.Resolve technical, integration, and infrastructure issues throughout project delivery.What You’ll NeedExperience delivering enterprise software or integrated technology solutions.Experience with SaaS platforms, software configuration, systems integration, and customer requirements gathering.Experience with PSIM, workflow automation, critical event management, or SOC technologies.Experience with video management, access control, analytics, or data visualization platforms.Experience with a security integrator, technology manufacturer, consulting firm, or enterprise security organization.Strong communication, project leadership, and problem-solving skills.Technologies Supported:PSIM / Security Workflow Automation/ AI / Situational AwarenessMass Notification & Critical Event ManagementRisk IntelligenceData VisualizationDrone-as-a-ServiceCompany BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveSalary Range: $98,000 - $140,000 + incentives.Requirements:Minimum Experience: 3-5 years in advanced Security Operations Center (SOC) solutions, including PSIM, workflow automation, mass notification, risk intelligence, data visualization, and Drone-as-a-Service.Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.This posting is expected to remain open until 10/30/26#LI-RemoteConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.