Physical Security Operations Center Service Architect

Convergint Technologies LLC; Illinois; Hybrid; USD 98,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid holidays

Job summary

Convergint Technologies LLC seeks an experienced SOC Services Architect to lead delivery of advanced SOC solutions. You will oversee design validation, customer acceptance, and cross-team coordination across pre-sales, engineering, and program management.

The role emphasizes developing requirements, configuring PSIM and analytics platforms, and ensuring solutions meet customer operational objectives. Remote-friendly with travel as needed.

Qualifications

• 3–5 years in advanced SOC solutions including PSIM, workflow automation, mass notification, risk intelligence, data visualization, and Drone-as-a-Service.
• Experience delivering enterprise software or integrated security solutions.

Responsibilities

• Lead technical delivery of SOC software and visualization projects from design validation through customer acceptance.
• Capture customer requirements, operational workflows, and system integration needs.
• Validate solution architecture and coordinate implementation with customers, manufacturers, and internal teams.
• Act as the Technical Program Manager for PSIM, situational awareness, AI deployments.
• Configure, commission, and troubleshoot supported software platforms.
• Resolve technical, integration, and infrastructure issues throughout project delivery.

Skills

SOC experience

Project leadership

Communication

Tools

PSIM

Security Workflow Automation

Data Visualization

Drone-as-a-Service

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking SOC Services Architect to join our amazing culture. The SOC Services Architect is Convergint's technical delivery leader for advanced Security Operations Center (SOC) solutions, including PSIM, workflow automation, mass notification, risk intelligence, data visualization, and Drone-as-a-Service. THIS IS NOT A CYBERSECURITY ROLE** This customer-facing role owns the successful delivery of complex software and integrated security solutions from pre-sales requirements definition through commissioning. Working with customers, manufacturers, Sales, and Program Management, the SOC Services Architect ensures projects are accurately proposed, technically sound, delivered successfully, and aligned with customer operational objectives. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional SOC Services Architect.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

• Lead technical delivery of SOC software and visualization projects from design validation through customer acceptance.
• Capture customer requirements, operational workflows, and system integration needs.
• Validate solution architecture and coordinate implementation with customers, manufacturers, and internal teams.
• Act as the Technical Program Manager for the delivery of PSIM, situational awareness, AI and other large, complex deployments.
• Configure, commission, and troubleshoot supported software platforms.
• Resolve technical, integration, and infrastructure issues throughout project delivery.

What You’ll Need

• Experience delivering enterprise software or integrated technology solutions.
• Experience with SaaS platforms, software configuration, systems integration, and customer requirements gathering.
• Experience with PSIM, workflow automation, critical event management, or SOC technologies.
• Experience with video management, access control, analytics, or data visualization platforms.
• Experience with a security integrator, technology manufacturer, consulting firm, or enterprise security organization.
• Strong communication, project leadership, and problem-solving skills.

Technologies Supported

• PSIM
• Security Workflow Automation
• AI
• Situational Awareness
• Mass Notification & Critical Event Management
• Risk Intelligence
• Data Visualization
• Drone-as-a-Service

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Salary Range

Salary Range: $98,000 - $140,000 + incentives.

Requirements

• Minimum Experience: 3-5 years in advanced Security Operations Center (SOC) solutions, including PSIM, workflow automation, mass notification, risk intelligence, data visualization, and Drone-as-a-Service.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

This posting is expected to remain open until 10/30/26 #LI-Remote

Equal Opportunity Employer

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.