Physical Evaluation Board Liaison Officer (PEBLO)/Beneficiary Services Representative

Dynamics ATS; San Antonio (TX); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

Bgesh, Incorporated is seeking a qualified Physical Evaluation Board Liaison Officer (PEBLO) to support active duty and reserve members through the DES and MEB processes at JBSA-Lackland AFB. The role emphasizes accurate case management, coordination with medical staff, and clear communication with patients and families.

Qualified candidates will have PEBLO experience, DoD healthcare system knowledge, and strong writing and organizational skills.

Qualifications

• Associate's Degree in business administration, management or healthcare organizations from an accredited college or university (or equivalent experience).
• Five years as a PEBLO preferred.
• Two years in the MEB program, DES, TDRL and TRICARE Operations Patient Administration service.
• Current BLS.
• Experience with AHLTA, CHCS and VTA.
• DoD MTF experience is required.

Responsabilités

• Provide information on program requirements, military benefits, legal rights, and the appeals process to service members.
• Coordinate aeromedical evacuation or patient travel requirements and DES processes.
• Maintain knowledge of TRICARE and DES program policies and references.
• Assist medical staff with regulatory and procedural aspects of profiling and disability processing.

Connaissances

MEB program experience

BLS

DoD MTF experience

Written & verbal comms

AHLTA/CHCS/VTA familiarity

Formation

Associate's Degree in healthcare/admin

Outils

AHLTA

CHCS

VTA

Description du poste

Physical Evaluation Board Liaison Officer (PEBLO)/Beneficiary Services Representative

Opportunity Details

Full Time Physical Evaluation Board Liaison Officer (PEBLO)/Beneficiary Services Representative

Physical Evaluation Board Liaison Officer (PEBLO)/Beneficiary Services Representative JBSA-Lackland AFB

Bgesh, Incorporated is looking for an eager, qualified PEBLO to join our team and support our team and the Medical Evaluation Board (MEB) Program.

Who We Are:

Bgesh, Incorporated was founded on a mission to serve and support. Living by the Golden Rule has allowed us to continue to grow at a rapid pace. We strive to live every day by the Golden Rule and look to grow our company based on its principles. To learn more about us, visit www.bgesh.com.

• Coachable - receptive to feedback and swift on implementing suggestions
• Levelheaded - capability to navigate unexpected challenges with grace and come up with thoughtful solutions; you fully embrace a ‘we-will-figure-it-out’ mindset in chaos
• Resourceful - eager to learn more and develop skills you may not have; and ability to learn new systems quickly and a thirst to learn independently
• Innovative - willing to challenge the status quo, push boundaries, and suggest improvements to existing processes
• Excellent Writing - ability to synthesize, be concise, use the active voice, proofread, and edit
• Analytical and Critical Thinking - ability to collect and analyze relevant information, problem-solve, and make rational decisions
• Prioritization - ability to sequence tasks in order of terms of importance; and willingness to pivot if more important tasks arise
• Relationship Builder - having a natural ability to build candid, honest relationships with our clients and colleagues

OVERVIEW PEBLOs provide information to active duty and reserve component members (Reserve and Guard) and commanders on program requirements, military benefits, legal rights, and the appeals process. PEBLOs coordinate aeromedical evacuation or other patient travel requirements, TDRL, fitness for duty determinations, lines of duty and other program requirements related to the Disability Evaluation System (DES). PEBLOs provide Physical Evaluation Board (PEB) findings to service member and medical staff.

Requirements:

• Associate's Degree in business administration, management or healthcare organizations from an accredited college or university OR
• Five (5) years of experience as a PEBLO.
• Two (2) years of experience required in the MEB program, DES, TDRL and TRICARE Operations Patient Administration service.
• Current BLS
• Minimum of one (1) year experience with the following applications: Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care System (CHCS) and Veterans Tracking Application (VTA).
• Minimum one (1) year of experience in a DoD MTF.

Other Qualifications:

• Ability to pass a government background check to obtain security clearance
• Familiar with organizational structure and operation methods of Air Force.
• Possess excellent written and oral communication skills. Effectively use correct grammar and spelling in all written communications.
• Must possess organization, problem-solving and communication skills to articulate medical requirements to patients, families/care givers, medical and non-medical staff in a professional and courteous way
• Knowledge of basic principles and practices relating to the entire military healthcare delivery system.
• P roficient in oral and written communication and customer service principles, methods, practices, and techniques analytic methods, to include using research tools and statistical analysis, and interpersonal relations practices
• Broad familiarity with medical terminology

Duties:

• Extensive knowledge of the TRICARE and DES program policies and reference manuals.
• In-depth knowledge, experience, and training to handle and solve complex cases that arise when addressing fitness for duty or physical disability evaluation issues. Ability to manage multiple cases with various needs and in various stages of the DES process, and to think critically and clearly on case issues. Facilitate investigations, medical and treatment referrals, and ongoing legal proceedings, as well as work with agencies and service providers to facilitate case coordination and information sharing.
• Possess knowledge of the integrated Physical Disability Processing System and medical standards
• Possess knowledge of Chapter 61, Title 10, United States Code and provisions of Title 38, U.S. Code as these laws set forth provisions for disability for the Armed Forces and Veterans Administration (VA).
• Plan and complete necessary MEB process activities from the time of notification of the need to evaluate an active duty member’s fitness for duty until the Secretary of the Air Force Personnel Council makes a disposition.
• Process Review-in-Lieu-of (RILO) MEB cases for assignment limitation codes as directed or required by AFPC/Medical Standards (DP2NP) and in accordance with established Air Force guidance.
• Responsible for obtaining, assembling, and forwarding all documents and records required by the PEB. Ensure that each narrative summary and supporting documents completed in a manner to allow for review, rating, and final adjudication within the Office of the Secretary of the Air Force or appropriate Secretariat level for the pertinent service.
• Obtain available records and supporting documents to assist the MEB and councils in their findings
• Responsible for obtaining final approved copies of informal or formal Line-of-Duty Determinations.
• Receive and respond to inquiries from beneficiaries, DoD Components, other agencies, and various interested parties.
• Coordinates with appropriate points of contact throughout the military health system, the line of the Air Force agencies, (i.e. Military Personnel Flights, Comptroller, Transportation, Aeromedical Evacuation) and the Department of Veterans Affairs (i.e. Veterans Benefits Administration and Veterans Health Administration) to best meet the member’s needs for information or assistance.
• Responsible for ensuring procedural actions are accomplished on Air Force personnel hospitalized or evaluated at other uniformed services medical facilities, coordinate all disability actions under Navy, Coast Guard, Marine, National Oceanic and Atmospheric Administration and U.S. Public Health Service directives to ensure accurate case processing. Able to reject or postpone any case, which presents prematurely for adjudication.
• Assist the medical professional staff and other staff members on the regulatory and procedural aspects of profiling and disability processing.
• Practical knowledge and understanding of TRICARE contract language, regional healthcare issues and initiatives, and other federal health benefits programs.
• Perform other duties as assigned.

SCHEDULE:

• Normal clinic hours are between 0700 and 1700, Monday through Friday.