Photonics Support Engineer I — Grow with Lab & Travel

Thorlabs; Newton (NJ); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Generous PTO package

Tuition reimbursement

Job summary

Thorlabs in Newton, NJ is seeking an entry-level Photonics Support Engineer I to solve problems and guide customers to optimal product solutions. You’ll work with optics, lasers, and imaging systems across global teams, with opportunities to travel for tradeshows and training.

Expect hands-on lab interaction, problem solving, and collaboration with design and marketing teams. Ideal for early-career professionals with optics or physics background seeking growth in a fast-paced environment.

Qualifications

• Entry level to 3 years of photonics product and applications support; lab optics/lasers experience a plus.
• Bachelor’s degree or equivalent work experience in a related field.
• Strong communication and problem-solving capabilities.

Responsibilities

• Provide technical support via phone, web chat & email to customers worldwide.
• Interface with multiple support teams around the world to implement best practices globally.
• Reproduce setups and create technical solutions in the lab.
• Demonstrate knowledge and problem-solving abilities in providing technical support to customers who purchase from our extensive product portfolio.
• Develop and provide customized solutions, assist in the design of custom products.
• Support Marketing and Sales activities by attending Tradeshows and Customer visits.
• Participate in managing the development of Thorlabs products by being part of an interactive development forum.
• Develop Marketing Materials like test data, white papers, or video for use on our website or through another distribution channel
• Develop skill in the use of test equipment to help influence the design of next generation photonics products.
• Contribute to training of new team members by sharing your unique skills.

Skills

Photonics knowledge

Laser technology

Communication skills

Multitasking

Eagerness to learn

Education

Optics/Physics engineering degree

Job description

Thorlabs in Newton, NJ is seeking an entry-level Photonics Support Engineer I to solve problems and guide customers to optimal product solutions. You’ll work with optics, lasers, and imaging systems across global teams, with opportunities to travel for tradeshows and training.

Expect hands-on lab interaction, problem solving, and collaboration with design and marketing teams. Ideal for early-career professionals with optics or physics background seeking growth in a fast-paced environment.