Photo Services Specialist & Customer Experience Lead

Walgreens Co.; Royal Oak (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens Co. is seeking a Photo Specialist to deliver expert photo services, including digital passport photos, and provide support for customer service transactions such as FedEx and Western Union.

You will own the photo department's inventory, organization, and readiness, ensuring product availability while promoting photo products and services at the register. You will work with teammates to maintain a clean, safe, and customer‑focused environment and meet operational goals.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Retail experience preferred.
• Prior Walgreens experience preferred.

Responsibilities

• Deliver expert photo services at the photo counter, including digital passport photos and support for customer service transactions.
• Own inventory, supplies, organization, and readiness of the photo department.
• Process customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks with cash handling.
• Promote photo products and services and assist customers at checkout.
• Support order fulfillment for photo, online, and web pickup orders.
• Maintain a clean, safe, and well‑merchandised photo department.

Skills

Customer service

Communication

English fluency

Job description

Walgreens Co. is seeking a Photo Specialist to deliver expert photo services, including digital passport photos, and provide support for customer service transactions such as FedEx and Western Union.

You will own the photo department's inventory, organization, and readiness, ensuring product availability while promoting photo products and services at the register. You will work with teammates to maintain a clean, safe, and customer‑focused environment and meet operational goals.