Photo Guide Lead

Grand Canyon Resort Corporation; Peach Springs (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Dental insurance

HUALAPAI PREFERENCE

Job summary

Grand Canyon Resort Corporation is seeking a Lead Photo Guide to oversee QA/QC of Skywalk photography and to train new staff. You will guide guests, explain photo options, and help ensure high-quality images while maintaining a positive guest experience.

Responsibilities include managing camera gear, assisting with sales of photo packages, and ensuring smooth guest flow. The role requires strong customer service, teamwork, and the ability to upsell photos in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Excellent oral communication and strong customer service skills.
• Sales experience is required.
• Preference given to Hualapai tribal members.

Responsibilities

• Greet guests and explain photo options as they arrive at the Skywalk.
• Take and enhance photographs of guests on the Skywalk.
• Print or prepare digital photo packages for guests.
• Maintain inventory of camera gear and supplies.
• Direct guest flow and assist with ticket purchase and pickup.

Skills

Customer service

Sales experience

Strong communication

Interpersonal skills

Education

High School Diploma or GED

Tools

Canon cameras

ISO settings

Aperture settings

Green screen

Microsoft Office

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Dental insurance
• HUALAPAI PREFERENCE
• Position: Lead Photo Guide
• Department: Skywalk
• Classification: Non-Exempt
• Salary Range: NE3W
• Supervisor: Photo Guide Supervisor
• Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary:

Responsible over QA/QC (Quality Assurance/ Quality Control) of pictures taken on the Skywalk by the Photo Guides. Ensures Photo Guides greet guests as they experience their view on Skywalk as their pictures are taken on the Skywalk. Explains camera settings to Photo Guides and ensures employees are trained correctly, works on finding ways to enhance photography. Maintains inventory of all camera bodies, flashes, lenses, etc. Directs customer flow through the Skywalk in a professional and courteous manner. Acts as Lead and assists in training new or less experienced Photo Sales Representatives. Ensures outstanding customer service for guests and acts as a Hualapai ambassador. Works with the guests in reviewing all of their pictures, using software to make changes to enhance photos. Uses selling techniques to sell pictures and upsell packages to guests. Prints pictures purchased and places in folders for purchase. Prepares flash drives for packages purchased.

Knowledge and Abilities:

1. Experience using Microsoft Office Suite.
2. Knowledge of Cannon cameras, ISO, Aperture settings
3. Experience with green screen preferred
4. Customer service and sales experience required.
5. Demonstrated ability to interact with guests and tour groups and provide prompt, outstanding customer service while answering questions.
6. Demonstrated ability to review and enhance photos so that guests will purchase.
7. Demonstrated ability to understand questions being asked and provide detailed information regarding photo purchases.
8. Demonstrated ability to communicate in a clear, concise manner.
9. Demonstrated ability to work in and foster a team environment, multi-task efficiently and maintain positive working relationships.
10. Demonstrated ability to meet monthly sales goals, as set forth by management.
11. Demonstrated ability to work in a fast paced sales environment, staying calm and focused.

Duties & Responsibilities:

1. Responsible for photographs taking pictures of guests while they experience their time on the Skywalk.
2. Greet guests as they approach the skywalk, being courteous, friendly and helpful. Explain the different Photo options.
3. Engage guests as they are viewing their photos and use software to enhance photographs.
4. Print pictures purchased and place in folders. Prepare flash drives for customers purchasing packages.
5. Maintain inventory of photo guide supplies such as camera bodies, flashes, lenses, etc.
6. Direct customer flow through the purchase and pick-up of the Skywalk tickets.
7. Assist in retail or ticket sales areas, as time permits.
8. Foster a team environment, multi-task efficiently and maintain positive working relationships.
9. Assist with training new and less experienced Photo Guides. Act as a role model for the team.
10. Perform other work-related duties as assigned.

Qualifications:

1. Excellent oral communication skills and strong interpersonal skills.
2. High School Diploma or GED.
3. Computer literate and sales experience required.
4. Preference given to Hualapai Tribal members.

Working Conditions:

Position requires the ability to stand for extended periods of time. Requires lifting up to 25 lbs. must be able to work varying schedules, weekends and holidays. Can not be afraid of heights.

Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B