Souvenir Supervisor- Phoenix Zoo

Cherry Hill Programs, Inc; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Referral program

Free photos for friends and family

Job summary

Cherry Hill Programs, the Photogenic division, seeks a Supervisor to manage daily venue operations and support a team of associates. You will ensure smooth photo operations, assist guests, and uphold company policies while maintaining a friendly, safe environment.

The role involves operating the POS system and photography equipment, delivering memorable guest experiences, and contributing to performance goals across shifts including evenings and weekends.

Qualifications

• Previous retail, service industry, or cashier experience preferred but not required.
• Ability to lift and stand for prolonged periods may be required.
• Flexible to work during peak retail hours, evenings, weekends, and holidays.

Responsibilities

• Oversee daily activities of venue staff and assign tasks.
• Ensure operations run as scheduled and maintain safety standards.
• Operate POS system and photography equipment; assist guests with purchases.
• Provide excellent guest service and engage with customers and team.
• Support inventory, training, and recruiting as needed.
• Troubleshoot basic issues and escalate to management when necessary.

Skills

Team player

Interpersonal skills

Communication skills

Cash handling

Guest service

Job description

Description

About Photogenic and Cherry Hill Programs

Since 2001, the core of Photogenic is creating unique souvenir photography solutions. As the Souvenir Division of Cherry Hill Programs, the Photogenic team brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, our company contributes millions of holiday and souvenir experiences for children and families, year after year.

As a Supervisor, you will oversee the daily operation of your venue, support the members of our team and drive performance goals forward. If you strive to continually learn, build your strengths and lead by example, this is the position for you!

Our Supervisor Will Also

• Oversee daily activities of team members and assign appropriate tasks and assignments
• Ensure daily operations are maintained as scheduled
• Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
• Troubleshoot technical issues and elevate to IT or Local Management when needed
• Assist with inventory, training and/or recruiting as needed
• Report policy or procedure violations to the Supervisor or Manager on duty
• Take photos and provide guests with memorable souvenirs to take home
  • Photography experience not required
• Provide excellent guest service throughout the experience
• Participate as a team member, ensuring photo operations run smoothly and effectively
• Engage in a friendly manner with all guests, staff, and coworkers
• Operate POS system and photography equipment
• Maintain a safe and clean working environment
• All other tasks as assigned

What We’re Looking For

• Positive attitude and strong work ethic
• Team player who can work independently
• Good interpersonal and communication skills
• Flexibility to work during “peak” retail hours, such as evenings, weekends, and holidays
• Ability to process sales transactions and comfortable with cash handling
• Comfortable working in an outdoor environment in natural weather conditions

Knowledge, Experience & Skill

• Previous retail, service industry, or cashier experience preferred but not required
• At least 18 years of age
• Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time

What Else Can You Expect

• A fun, fast paced, and passionate environment
• Referral program
• Free photos for friends and family

We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company’s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.