Photo Guide Lead

Grand Canyon Resort Corporation; Arizona; On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Dental insurance

Job summary

Grand Canyon Resort Corporation seeks a Lead Photo Guide for the Skywalk. Responsible for QA/QC of guest photos and training Photo Guides. Explain camera settings, enhance photos, upsell packages, and manage photo inventory. Ensures high-quality guest service and acts as a Skywalk ambassador.

Greet guests, review photos with them, print purchases, and support ticket flow. Requires strong communication, sales experience, and the ability to train new staff in a fast-paced environment.

Qualifications

• Experience with Microsoft Office Suite.
• Strong customer service and sales experience.
• Excellent communication and interpersonal skills.
• High school diploma or GED required.
• Preference for Hualapai Tribal members.
• Ability to train others and lead a team.

Responsibilities

• Photograph guests as they experience the Skywalk.
• Greet guests, explain photo options, and assist with purchases.
• Enhance photos using software and upsell packages.
• Print pictures and prepare flash drives for customers.
• Maintain inventory of camera gear and supplies.
• Direct customer flow through ticket purchase and pickup.
• Assist with training new Photo Guides and lead by example.

Skills

Microsoft Office

Customer service

Sales experience

Communication

Staff training

Photography knowledge

Teamwork

Education

High School Diploma or GED

Tools

Canon cameras

Camera settings (ISO/ aperture)

Green screen

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Dental insurance

HUALAPAI PREFERENCE

Position: Lead Photo Guide

Department: Skywalk

Classification: Non-Exempt

Salary Range: NE3W

Supervisor: Photo Guide Supervisor

Position Summary:

Responsible over QA/QC (Quality Assurance/ Quality Control) of pictures taken on the Skywalk by the Photo Guides. Ensures Photo Guides greet guests as they experience their view on Skywalk as their pictures are taken on the Skywalk. Explains camera settings to Photo Guides and ensures employees are trained correctly, works on finding ways to enhance photography. Maintains inventory of all camera bodies, flashes, lenses, etc. Directs customer flow through the Skywalk in a professional and courteous manner. Acts as Lead and assists in training new or less experienced Photo Sales Representatives. Ensures outstanding customer service for guests and acts as a Hualapai ambassador. Works with the guests in reviewing all of their pictures, using software to make changes to enhance photos. Uses selling techniques to sell pictures and upsell packages to guests. Prints pictures purchased and places in folders for purchase. Prepares flash drives for packages purchased.

Knowledge and Abilities:

• 1. Experience using Microsoft Office Suite.
• 2. Knowledge of Cannon cameras, ISO, Aperture settings
• 3. Experience with green screen preferred
• 4. Customer service and sales experience required.
• 5. Demonstrated ability to interact with guests and tour groups and provide prompt, outstanding customer service while answering questions.
• 6. Demonstrated ability to review and enhance photos so that guests will purchase.
• 7. Demonstrated ability to understand questions being asked and provide detailed information regarding photo purchases.
• 8. Demonstrated ability to communicate in a clear, concise manner.
• 9. Demonstrated ability to work in and foster a team environment, multi-task efficiently and maintain positive working relationships.
• 10. Demonstrated ability to meet monthly sales goals, as set forth by management.
• 11. Demonstrated ability to work in a fast paced sales environment, staying calm and focused.

Duties & Responsibilities:

• 1. Responsible for photographs taking pictures of guests while they experience their time on the Skywalk.
• 2. Greet guests as they approach the skywalk, being courteous, friendly and helpful. Explain the different Photo options.
• 3. Engage guests as they are viewing their photos and use software to enhance photographs.
• 4. Print pictures purchased and place in folders. Prepare flash drives for customers purchasing packages.
• 5. Maintain inventory of photo guide supplies such as camera bodies, flashes, lenses, etc.
• 6. Direct customer flow through the purchase and pick-up of the Skywalk tickets.
• 7. Assist in retail or ticket sales areas, as time permits.
• 8. Foster a team environment, multi-task efficiently and maintain positive working relationships.
• 9. Assist with training new and less experienced Photo Guides. Act as a role model for the team.
• 10. Perform other work-related duties as assigned.

Qualifications:

• 1. Excellent oral communication skills and strong interpersonal skills.
• 2. High School Diploma or GED.
• 3. Computer literate and sales experience required.
• 4. Preference given to Hualapai Tribal members.

Working Conditions:

Position requires the ability to stand for extended periods of time. Requires lifting up to 25 lbs. must be able to work varying schedules, weekends and holidays. Can not be afraid of heights.

Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B