Medical Assistant: Care Coordination & Patient Support

Telespecialists Llc; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great culture

Diverse work environment

Career advancement

Health benefits (Medical/Dental/Vision

Tuition reimbursement

Paid vacation

Leadership training

Job summary

TeleSpecialists is seeking a Medical Assistant for our Fort Myers, FL office. This in-person role supports clinical operations with administrative duties to ensure smooth patient flow, accurate records, and high-quality care. Overnight shifts include differential pay, and benefits are offered.

You will work in a fast-paced healthcare setting, handling telehealth and hospital/physician workflow support while maintaining HIPAA compliance and precise documentation.

Qualifications

• High school diploma or equivalent is required.
• Associated degree or coursework in healthcare, business, or related field preferred.
• Minimum 1–3 years of experience in a healthcare call center, care coordination, patient access, or high-volume customer service environment is required.
• Experience working in a fast-paced, metrics-driven environment with productivity and quality expectations is required.
• Experience with electronic health record (EHR) systems and/or CRM platforms is required.

Responsibilities

• Execute high-volume outbound calls to patients, providers, and healthcare facilities to support time-sensitive (stat) clinical needs.
• Coordinate urgent patient care activities, including facilitating provider-to-provider communication and patient scheduling.
• Accurately document all call activity, outcomes, and patient interactions in the EHR and/or CRM systems in real time.
• Monitor assigned work queues and prioritize tasks based on urgency, turnaround time, and service level expectations.
• Serve as a central coordination point between physicians, clinical teams, and external partners to ensure timely care delivery.
• Monitor and manage task queues, including follow-ups, referrals, and patient communication requests.
• Escalate urgent or unresolved issues to clinical staff or leadership in accordance with established protocols.
• Ensure compliance with HIPAA and organizational policies related to patient privacy and data security.
• Identify and elevate patient concerns or operational issues to appropriate team members.
• Support process improvement initiatives to enhance patient experience and operational efficiency.

Education

High school diploma or equivalent

Associated degree or coursework in healthcare, business, or related field

Tools

EHR/CRM platforms

Job description

TeleSpecialists is seeking a Medical Assistant for our Fort Myers, FL office. This in-person role supports clinical operations with administrative duties to ensure smooth patient flow, accurate records, and high-quality care. Overnight shifts include differential pay, and benefits are offered.

You will work in a fast-paced healthcare setting, handling telehealth and hospital/physician workflow support while maintaining HIPAA compliance and precise documentation.