Phone Triage

OCF - Orthopedic Center of Florida; Fort Myers (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

OCF - Orthopedic Center of Florida is seeking a Medical Assistant to triage calls, manage patient communications, and assist with care coordination. The role involves direct patient interaction, chart review, and ensuring timely information exchange with clinicians.

Excellent organizational skills and knowledge of medical terminology are essential, as is maintaining confidentiality under HIPAA. Experience with EMR systems and insurance processes is preferred.

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant or at least 2 years in a clinical setting.

Responsibilities

• Triaging calls and determining urgency.
• Phone management with patients, chart review, care coordination.
• Coordinate patient care with departments and providers.
• Provide patient/family instructions as directed by physician.
• Document patient communications accurately in EMR.
• Schedule patients as needed.
• Maintain HIPAA confidentiality.

Skills

Medical Terminology

Anatomy & Physiology

Typing

Organizational skills

Computer skills

Confidentiality

Prioritization

Calm under pressure

Insurance knowledge

Policy compliance

Team collaboration

Education

High school diploma

Certified Medical Assistant

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Triaging calls and being able to determines ones of urgent matter

• Phone management with patients, chart review, care coordination, triage and problem management
• Work closely with members of each department to provide high quality, efficient care to patients and families
• Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care
• Provide patient/family with instructions as provided by their physician
• Communicate lab and other test results
• Assist with medication refills per physician protocol
• Communicate adjustments or changes in treatment plans as instructed by physician
• Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols)
• Report significant changes in patient condition or other pertinent patient information to the treating physician
• Actively participate in triage customer service improvement initiatives
• Actively participate in quality improvement initiatives
• Accurately documenting all patient communication in EMR system
• Scheduling patients as needed
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Certified Medical Assistant or at least 2 years of experience in clinical setting

Skills:

• Medical Terminology
• Knowledge of anatomy and physiology as it relates to orthopedics and pain management
• Basic typing and keyboarding skills
• Strong organizational and interpersonal skills
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers

Physical Requirements:

• Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.

Equal Opportunity Employer
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