Phone Triage

Orthopedic-Center-of-Florida; Fort Myers (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Orthopedic-Center-of-Florida is seeking a Certified Medical Assistant or experienced clinical assistant to triage calls, review charts, coordinate patient care, and document accurately in the EMR. The role involves direct patient interaction, education, and collaboration with multiple departments to ensure high-quality orthopedic and pain management care.

Ideal candidates will have CMA certification or at least 2 years in a clinical setting, strong medical terminology and confidentiality

Qualifications

• High school diploma or equivalent.
• CMA certification or at least 2 years of experience in clinical setting.
• Medical Terminology.
• Knowledge of anatomy and physiology as it relates to orthopedics and pain management.
• Basic typing and keyboarding skills.
• Strong organizational and interpersonal skills.
• Familiarity with computers and other office equipment.
• Ability to maintain confidentiality of sensitive information.
• Ability to prioritize responsibilities.
• Calm and effective in busy or stressful situations.
• Knowledge of insurance plans and procedures.
• Adherence to all policies and procedures, including safety, attendance, punctuality and appearance.
• Ability to establish and maintain relationships with managers and peers.

Responsibilities

• Triaging calls and determining urgency.
• Phone management with patients, chart review, care coordination, triage and problem management.
• Work with departments to provide high quality, efficient care to patients and families.
• Communicate with healthcare provider to coordinate patient care.
• Provide patient/family with physician-provided instructions.
• Communicate lab and test results.
• Assist with medication refills per physician protocol.
• Communicate changes in treatment plans as instructed by physician.
• Provide patient education as directed by MA training and protocols.
• Report significant changes in patient condition to treating physician.
• Participate in triage customer service and quality improvement initiatives.
• Accurately document all patient communication in EMR.
• Schedule patients as needed.
• Maintain HIPAA confidentiality.
• Other duties as assigned.

Education

High school diploma or equivalent

CMA certification or 2 years clinical experience

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Triaging calls and being able to determines ones of urgent matter

• Phone management with patients, chart review, care coordination, triage and problem management
• Work closely with members of each department to provide high quality, efficient care to patients and families
• Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care
• Provide patient/family with instructions as provided by their physician
• Communicate lab and other test results
• Assist with medication refills per physician protocol
• Communicate adjustments or changes in treatment plans as instructed by physician
• Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols)
• Report significant changes in patient condition or other pertinent patient information to the treating physician
• Actively participate in triage customer service improvement initiatives
• Actively participate in quality improvement initiatives
• Accurately documenting all patient communication in EMR system
• Scheduling patients as needed
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Certified Medical Assistant or at least 2 years of experience in clinical setting

Skills:

• Medical Terminology
• Knowledge of anatomy and physiology as it relates to orthopedics and pain management
• Basic typing and keyboarding skills
• Strong organizational and interpersonal skills
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers

Physical Requirements:

• Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.

Equal Opportunity Employer
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