Phone Triage

HOPCo; Fort Myers (FL); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

HOPCo in Fort Myers, FL is seeking a Certified Medical Assistant to triage calls, review charts, coordinate patient care, and manage lab results. This position supports physicians and care teams in a fast-paced orthopedic setting, ensuring accurate documentation and efficient patient flow.

The ideal candidate holds a CMA or 2+ years of clinical experience, with a high school diploma or equivalent. Compliance with HIPAA, strong communication, and teamwork are essential to provide excellent

Qualificações

• High school diploma or equivalent required.
• Certified Medical Assistant (CMA) or 2+ years clinical experience preferred.
• Strong confidentiality and HIPAA compliance.
• Proficiency with job-related terminology and patient data handling.

Responsabilidades

• Triage calls and determine urgency; manage patient flow.
• Coordinate care with departments, providers, and families.
• Review charts and communicate test results.
• Provide patient education per physician instructions.
• Assist with medication refills per protocol.
• Document all patient communications in EMR accurately.
• Schedule patients and maintain confidentiality in a busy setting.

Conhecimentos

Medical Terminology

Anatomy & Physiology

Typing

Organization

Confidentiality

Communication

Insurance knowledge

Teamwork

Formação académica

High school diploma or equivalent

Certified Medical Assistant

Descrição da oferta de emprego

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Triaging calls and being able to determines ones of urgent matter

• Phone management with patients, chart review, care coordination, triage and problem management
• Work closely with members of each department to provide high quality, efficient care to patients and families
• Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care
• Provide patient/family with instructions as provided by their physician
• Communicate lab and other test results
• Assist with medication refills per physician protocol
• Communicate adjustments or changes in treatment plans as instructed by physician
• Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols)
• Report significant changes in patient condition or other pertinent patient information to the treating physician
• Actively participate in triage customer service improvement initiatives
• Actively participate in quality improvement initiatives
• Accurately documenting all patient communication in EMR system
• Scheduling patients as needed
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Certified Medical Assistant or at least 2 years of experience in clinical setting

Skills:

• Medical Terminology
• Knowledge of anatomy and physiology as it relates to orthopedics and pain management
• Basic typing and keyboarding skills
• Strong organizational and interpersonal skills
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers

Physical Requirements:

• Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.