Front Desk Coordinator II (31766)

The Specialty Alliance; Southlake (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance is seeking a Front Desk Coordinator II to support a busy medical office in Southlake, TX. Responsibilities include answering calls, scheduling appointments, checking in/out patients, and managing registrations with EMR accuracy.

The role requires at least 4 years in a medical front office or scheduling, strong data entry, and proficiency with Excel/PowerPoint. Equal opportunity employer; pre-employment background checks apply.

Qualifications

• High school diploma or GED required.
• Minimum 4 years medical front office or scheduling experience.
• Ability to learn clinic policies and adapt to changes.
• Proficient data entry and basic arithmetic for payments/reconciliations.

Responsibilities

• Answer and screen high volume calls; record messages.
• Schedule patient appointments and procedures.
• Check-in and check-out patients.
• Collect payments and reconcile charges.
• Process registrations and maintain EMR charts.
• Prepare patient charts and scan documents.
• Transcribe letters and create forms.
• Maintain confidentiality and organization of front office.
• Other duties as assigned.

Skills

Front desk coordination

Customer service

Phone etiquette

Data entry

Office communication

Education

High school diploma or GED

Tools

EMR systems

Microsoft Excel

Microsoft PowerPoint

Email client

Office suite

Job description

GI Alliance is seeking an experienced Front Desk Coordinator II.

Position Purpose

Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.

Responsibilities / Duties / Functions / Tasks

• Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications

Education: High school diploma or GED.

Experience: Minimum of four years of experience in a medical office, front office or scheduling experience preferred.

Requirements For Level II Status

• Intermediate experience (4+ years experience) and/or acting more independently.
• Takes on some additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran