Phone Operator PBX

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a prestigious luxury hotel as a PBX Operator in downtown Pittsburgh. The role involves managing guest communications and ensuring satisfaction through effective service. Ideal candidates will possess excellent communication skills and flexibility to work various shifts. This position offers an opportunity to be part of a renowned team in a historic hotel.

Qualifications

• Excellent communication skills required.
• Some computer skills are preferred.
• Must be flexible and able to work various shifts.

Responsibilities

• Serve as the primary contact for guests' telephone needs.
• Ensure guest requests are satisfied in a timely manner.
• Perform control and revenue related paperwork.

Skills

Communication skills

Computer skills

Flexibility

Job description

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description

Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. A multi-million-dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations and award-winning cuisine that have defined Omni William Penn for decades. The Grande Dame is now hiring for a PBX Operator. Come and join the #1 Hotel in the City of Pittsburgh and her Team!

Responsibilities

This person would be the “one stop shop” for all our guests’ and customers’ telephone needs and to take ownership of ensuring that all of our guests’ requests are fully satisfied in a timely manner. This person should be able to properly perform all control and revenue related paperwork.

Qualifications

• Excellent communication skills required and some computer skills are preferred.
• Must be flexible and able to work all shifts; including AM, PM & overnight shift. Possible on call and flexible schedules available

Unless noted differently applicants must be able to work all days including AM, PM, weekends & holiday shifts.

530 William Penn Place | Pittsburgh PA 15219 | Human Resources Office | William Penn Level

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

About the company

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas.

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