Phone Attendant

White Lodging Services, Inc.; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated phone attendant to enhance guest experiences. This role is pivotal in ensuring guest satisfaction by efficiently managing requests and providing insightful recommendations about hotel services and local attractions. Join a vibrant team that values service excellence and offers numerous opportunities for personal and professional growth. With a commitment to fostering a supportive environment, this position allows you to thrive while making a positive impact on guests' stays.

Benefits

DailyPay option

Day 1 Medical, Dental, and Vision insurance

Vacation/Paid Time Off (PTO)

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Leadership development

Tuition reimbursement

Discounts on hotel rooms and dining

Qualifications

• Outgoing personality with excellent communication skills.
• Ability to adapt to various guest requests and situations.

Responsibilities

• Serve as the main point of contact for guest requests and needs.
• Dispatch personnel to resolve guest issues and provide recommendations.

Skills

Communication Skills

Customer Service

Teamwork

Adaptability

Job description

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We understand that hospitality, like life, is about how you make people feel. Join us to bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

1. What You'll Do
   • The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.
   • Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
   • Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
   • Develop a thorough knowledge of hotel services, surroundings, the local area, and nearby travel services. Accurately answer guest questions and provide thoughtful recommendations.
   • Perform other duties as assigned.
2. What You'll Bring
   • An outgoing and social personality.
   • Excellent communication and listening skills.
   • A passion for service with a positive, can-do attitude.
   • A team-player mindset.
   • Ability to adapt to any situation.
   • Ability to lift, carry, or otherwise move up to 10 lbs.

Other Information

• DailyPay option
• Day 1 Medical, Dental, and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2560