Phoenix Trust & Safety Investigator - Fast-Paced Risk

Turo Inc.; Arizona; Hybrid; USD 58,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Employer-paid medical, dental, and VIS

Retirement employer match

Learning & Development stipend

Turo host matching program

Turo travel credit

Cell phone and internet stipend

Paid time off

Paid holidays

In-office perks

Job summary

Turo is seeking a Trust & Safety Investigator to protect our car owners and travelers in the Phoenix area. You will respond to and resolve risk-related cases, including fraudulent activity and missing vehicles, ensuring the safety of the Turo marketplace.

Based in our Phoenix, AZ office, you will manage caseload from start to finish, conduct interviews, identify high-risk activity, and collaborate with law enforcement and partners to drive continuous safety improvements.

Qualifications

• 2+ years in investigations, trust & safety, loss prevention, fraud, or risk management
• Ability to work in a fast-paced environment and adapt to change
• Strong interview, communication, and analytical skills
• BA/BS or equivalent required

Responsibilities

• Be the Trust & Safety liaison for escalations from support, claims, leadership, and law enforcement
• Independently manage and prioritize caseload from start to finish with strong follow-through
• Lead interviews with suspects and victims during investigations
• Identify fraud and other high-risk activity across the marketplace
• Collaborate with law enforcement and external partners to improve safety

Skills

Investigations

Trust & Safety

Fraud

Risk Management

Interviewing

Education

BA/BS or work equivalent

Tools

Kustomer

CRM systems

Google Docs

MS Office

Mac OS

Job description

Turo is seeking a Trust & Safety Investigator to protect our car owners and travelers in the Phoenix area. You will respond to and resolve risk-related cases, including fraudulent activity and missing vehicles, ensuring the safety of the Turo marketplace.

Based in our Phoenix, AZ office, you will manage caseload from start to finish, conduct interviews, identify high-risk activity, and collaborate with law enforcement and partners to drive continuous safety improvements.