Phoenix HVAC Service Supervisor — Lead & Elevate Techs

Energy Jobline ZR; Tempe (AZ); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Company vehicle

Phone & tablet

Leadership development

Job summary

Energy Jobline ZR in Phoenix, AZ is seeking an experienced HVAC Service Supervisor to lead our residential and light commercial service team. This leadership role oversees daily service operations, coaches technicians, ensures customer satisfaction, and drives department performance in a fast-paced environment.

Candidates should have 7+ years HVAC service experience, 2+ years of supervisory work, EPA certification, and a valid Arizona driver’s license.

Qualifications

• 7+ years HVAC service experience.
• 2+ years supervisory or management experience.
• EPA Certification required.
• Valid Arizona driver’s license with a clean driving record.
• Strong troubleshooting skills across a variety of HVAC systems.
• Excellent leadership, communication, and organizational skills.
• Experience with service management software and mobile field technology.

Responsibilities

• Lead, mentor, and supervise a team of HVAC service technicians.
• Schedule and coordinate daily service operations to maximize efficiency and customer satisfaction.
• Monitor technician performance, productivity, and quality of work.
• Provide technical support and assist with diagnosing complex HVAC issues.
• Conduct ride-alongs, coaching sessions, and ongoing training.
• Ensure compliance with company standards, safety policies, and local codes.
• Review completed work orders for accuracy and quality.
• Manage customer concerns and resolve escalated service issues professionally.
• Collaborate with dispatch, sales, and installation teams to improve workflow and customer experience.
• Track department KPIs, including revenue, maintenance agreement growth, callback rates, and customer satisfaction.
• Assist with recruiting, onboarding, and developing new technicians.

Skills

Supervisory leadership

Team coaching

HVAC troubleshooting

Customer service

Communication

Operations management

Education

EPA Certification

Job description

Energy Jobline ZR in Phoenix, AZ is seeking an experienced HVAC Service Supervisor to lead our residential and light commercial service team. This leadership role oversees daily service operations, coaches technicians, ensures customer satisfaction, and drives department performance in a fast-paced environment.

Candidates should have 7+ years HVAC service experience, 2+ years of supervisory work, EPA certification, and a valid Arizona driver’s license.