Phoenix - Assistant Store Manager

Rockler Woodworking and Hardware; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic family-owned business as an Assistant Store Manager, leading customer service and sales efforts at a leading woodworking retailer. Your role involves training staff, maximizing profitability, and engaging the community in woodworking activities. If you have leadership experience and a passion for customer service, this is the opportunity for you.

Qualifications

• 1 to 3 years' previous retail sales experience required.
• Prior supervisory/leadership experience desirable.
• Knowledge of woodworking supplies and tools a plus.

Responsibilities

• Maximize sales and profitability through effective strategies.
• Train and develop staff while ensuring adherence to standards.
• Promote local marketing events to drive store traffic.

Skills

Leadership

Customer Service

Sales Skills

Motivation

Education

B.S. degree in Business Administration

Tools

MS Office

Job description

E on Thunderbird -1 blk W of Tatum N side of St., 4626 E Thunderbird Rd, Phoenix, Arizona, United States of America Req #41

Join the Rockler Woodworking Family!

Are you passionate about woodworking or DIY projects? Do you thrive on helping others turn their creative visions into reality? Look no further! Join the Rockler family, a dynamic and innovative company dedicated to empowering woodworkers and do-it-yourselfers with top-notch products, education, and advice. Learn more about our company atwww.rockler.com

Why Rockler?

Be part of a family-owned business that cherishes its customers and employees alike.

Join an industry leader committed to providing the most innovative products, ideas, and education to woodworking enthusiasts.

Embrace a culture that values teamwork, creativity, and a genuine passion for craftsmanship.

Your Role: Assistant Store Manager

As the gatekeeper for Customer Service and Satisfaction, you'll play a pivotal role in maximizing sales and profitability. Collaborate with the Store Manager to ensure the store operates seamlessly through effective sales strategies, merchandise management, and customer-centric initiatives.

Summary of Position

This role is the gatekeeper for Customer Service and Satisfaction for the Store. The Assistant Store Manager is accountable for ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage in support of the Store Manager.

major areas of accountability

• Train, develop and communicate with all staff; assist Store Manager to assess Associate performance on a regular

basis.

• Implement and maintain customer service standards to ensure that each customer receives outstanding service by

providing a guest friendly environment which includes greeting and acknowledging every customer and offering.

complete product knowledge.

• Assist Store Manager in assessing Store performance; monitor Store Metrics and assist Store Manager to develop and
• Assist in assigning daily goals and tasks. Assure proper completion through follow-up .
• Maintain adherence to all Company policies and procedures through regular store walk-throughs, audits, etc.
• Control expenses and shrink to optimize store profitability.
• Maintain all merchandising standards, display presentation and signing standards.
• Ensure the selling floor is adequately stocked.
• Evaluate and react to performance issues with the support of the store manager.
• Train, develop and monitor store personnel to establish product knowledge and sales closing. Ensure all company

training requirements are fully met.

• Drive local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives.
• Promote woodworking activities, knowledge, and awareness within the community (i.e., involvement in guilds, clubs,

schools, etc.) to increase store traffic and sales.

• Any other responsibilities as assigned by Supervisor.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their

requirements for position

• B.S. degree or equivalent experience in Business Administration or related field desirable.
• Prior supervisory/leadership experience in a work setting desirable.
• 1 to 3 years’ previous retail sales experience, preferably with a similar product line, required.
• MS Office skills, to include Outlook, Excel, and Word
• Knowledge of woodworking supplies and hand/power woodworking tools a plus.
• Ability to motivate subordinates for top performance.
• Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting.

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• E on Thunderbird -1 blk W of Tatum N side of St., 4626 E Thunderbird Rd, Phoenix, Arizona, United States of America